Michele Osgood

• Coordinated and worked closely with law enforcement, social service agencies and mental health providers.
• Served as court liaison by attending court hearings and presenting reports and recommendations.
• Collaborated with institutional staff, area law enforcement, mental health boards, county attorneys and treatment providers.
• Performed routine home inspections and drug tests for offenders on parole.

• Helped patients receive appropriate, high-quality care with reasonable results.
• Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in system.
• Identified care needs of individual patients and coordinated responses based on physician advice.
• Evaluated treatment plans against individual goals and healthcare standards.

• Escorted inmates to and from cells, court, hospitals and medical appointments.
• Conducted routine and emergency head counts.
• Prepared, processed and maintained forms, reports, logs, records and activity journals.
• Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.

• Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
• Monitored paperwork procedures to prevent error-related losses.
• Collaborated with law enforcement to report crime and suspicious activity.
• Supervised surveillance, detection and criminal processing related to theft and criminal cases.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Informed customers about special promotions and provided detailed information for various products.
• Developed and actualized customer service initiatives to decrease wait times.

Operated the cash register