Michele Plummer
Petal,MS
Summary
Accomplished Lead Technical Writer with over 20 years of experience in technical communication, quality management, and compliance documentation. Recognized for data-driven decision making, digital fluency, and project leadership that improves documentation standards and drives organizational success. Skilled in cross-functional collaboration, negotiation, and critical thinking, with a proven record of delivering complex projects on time and with exceptional accuracy. Adept at mentoring teams, applying attention to detail in all phases of document lifecycle management, and leveraging emerging digital tools including AI/LLMs to optimize content and knowledge sharing.
Overview
30
30
years of professional experience
Work History
Lead Technical Writer
SpecTek
Boise
08.2006 - Current
- Leads documentation projects by collaborating with cross-functional teams, gathering requirements, and aligning deliverables with quality and compliance standards.
- Applies data analysis to track documentation performance metrics, identify gaps, and implement improvements that enhanced efficiency by reducing rework and errors.
- Partners with leadership and SMEs to negotiate documentation priorities, balancing engineering needs with organizational quality standards.
- Directs the project lifecycle for documentation initiatives, from requirements intake to final audits, ensuring alignment with Micron QMS.
- Champions the use of digital solutions including AI-assisted content optimization and SharePoint repositories, increasing document accessibility and knowledge sharing.
- Mentors team members, promoting collaboration, critical thinking, and attention to detail in document creation and review processes.
Document Control Writer
SpecTek
Nampa
09.1998 - 08.2006
- Produced and maintained process documentation including procedures, guidelines, and specifications, ensuring compliance with ISO9000 standards.
- Conducted audits and data analysis to validate documentation against real-world processes, driving measurable improvements to quality management.
- Supported team training and collaboration, mentoring staff on documentation tools and standards while building strong cross-departmental relationships.
- Partnered with auditors and leadership to negotiate requirements, clarify discrepancies, and align on corrective actions.
AQL Auditor/Inspector
SpecTek
Nampa
03.1996 - 09.1998
- Company Overview: a division of Micron Technology
- Reviewed job responsibilities and Micron behaviors, identified areas to strengthen, and collaborated in creating performance goals and development plans
- Performed audits to check current processes for consistency
- Complied audit checklists, findings reports, and summaries for management to address any discrepancies
- Operated various testing equipment and visualed product for defects and functionality
- A division of Micron Technology
Education
A.S. - Quality Assurance
Wisconsin Indianhead Technical College
Rice Lake, WISkills
- Microsoft Office Suite
- Quality management
- Compliance documentation
- Subject matter expertise
- Project management
- Editing and proofreading mastery
- Instructional design principles
- Continuous improvement mindset
- Version control
- Content optimization
- DITA and XML authoring
- Adobe Creative Suite
- Document and presentation design
- Email and calendar management
- Visual communication tools
Computer Skills
Word, PowerPoint, Outlook, Excel, Visio, SharePoint, Adobe Acrobat, Adobe FrameMaker, Adobe Illustrator, Adobe Creative Suite, XML
References
References available upon request.
Work Preference
Location Preference
RemoteHybridTimeline
Lead Technical Writer
SpecTek
08.2006 - Current
Document Control Writer
SpecTek
09.1998 - 08.2006
AQL Auditor/Inspector
SpecTek
03.1996 - 09.1998
A.S. - Quality Assurance
Wisconsin Indianhead Technical College