Summary
Overview
Work History
Education
Skills
Timeline
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Michele Powers

Virginia Beach,VA

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

27
27
years of professional experience

Work History

Equipment Cooridnator

Amazon OPS-IT
11.2023 - Current
  • Reduced equipment downtime by conducting regular preventative maintenance checks and addressing issues promptly.
  • Streamlined equipment allocation processes for improved project completion rates.
  • Enhanced equipment coordination by implementing efficient inventory management systems.
  • Established effective communication channels between departments for seamless coordination of equipment needs.
  • Developed comprehensive training programs for staff, resulting in increased proficiency with equipment usage and maintenance.

Associate

Amazon
03.2023 - Current
  • Worked varied hours to meet seasonal and business needs.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Cross trained in sort side of AFE2 as well as my primary job as a pack Associate
  • Ambassador: Trained and mentored junior staff on customer service strategies and techniques.
  • PG: In AFE2/Flow to learn the overall business management aspects of Amazon


Information Systems Technician

United States Navy, USN
07.1997 - 07.2017
  • Handled initial troubleshooting and escalation of service requests.
  • Trained users on how to properly operate equipment and software programs.
  • Used ticketing systems to manage and process support actions and requests.
  • Identified and solved technical issues using variety of diagnostic tools and tactics.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Assisted with updating technical support best practices for use by team.
  • Performed tests of functionality, security, and performance of different workstations and devices.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Compiled and accurately entered data for each customer encounter to record in system.
  • Managed customers' expectations of support and technology functionality in order to provide positive user experience.
  • Configured hardware and granted system permissions to new employees.
  • Provided basic end-user troubleshooting and desktop support.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
  • Installed, configured and patched user hardware and software.
  • Master Training Specialist: Taught and Facilitated many subjects to include the whole Microsoft Suite of Products to military and civilian students.
  • Planned and was involved in everyday Communication Operations for Networks overseas and in the United States.

Education

Associate of Arts - Computer And Information Sciences

Tidewater Community College
06.2025

High School Diploma -

Santana High School
06.1995

Skills

  • Computer Proficiency and Microsoft Office
  • Process Improvement
  • Service Assistance
  • Available Nights, Weekends and Holidays
  • Attention to Detail
  • Adaptable and Flexible
  • Performance Improvement
  • New Hire Training

Timeline

Equipment Cooridnator

Amazon OPS-IT
11.2023 - Current

Associate

Amazon
03.2023 - Current

Information Systems Technician

United States Navy, USN
07.1997 - 07.2017

Associate of Arts - Computer And Information Sciences

Tidewater Community College

High School Diploma -

Santana High School

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Michele Powers