Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

TAYLOR YOUNG

Bedford

Summary

Motivated professional with a strong work ethic and adaptability. Demonstrated success in unsupervised roles, quickly mastering new skills. Expertise in customer service, multitasking, and time management, consistently delivering positive customer experiences. Open to flexible full-time opportunities, including weekend and evening shifts.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Immediate Needs Cooridnator

Loews Hotels
Arlington
03.2025 - Current
  • Enhanced customer satisfaction by promptly resolving issues with knowledgeable service.
  • Identified customer needs efficiently to deliver tailored solutions.
  • Resolved conflicts between vendors and clients while maintaining professionalism.
  • Acted as liaison during planning processes to ensure seamless communication between clients and vendors.
  • Managed guest requests swiftly to guarantee comfort and satisfaction throughout their stay.

Senior Reservations Agent

Gaylord Texan Resort
Grapevine
12.2022 - 03.2025
  • Oversee shift operations, including opening and closing the shift, while assisting in supervising the department to ensure smooth daily operations.
  • Address guest reservation needs and resolve challenges related to accommodations, ensuring guest satisfaction at all stages of their stay.
  • Utilize advanced sales techniques to maximize revenue, contributing $1,065,658 in upgrades by proactively upselling rooms and services.
  • Process reservation requests for pre-arrivals, in-house guests, and post-stay needs, ensuring accuracy and efficiency.
  • Respond to guest inquiries across multiple channels (phone, email, chat) about hotel services and resolve issues promptly.
  • Perform other tasks as assigned by supervisors, ensuring the department's daily goals are met.

Education

Associate of Arts -

Tarrant County College
Fort Worth, TX
05.2025

Skills

  • Customer service and support
  • Team leadership
  • Reservation management
  • Revenue optimization
  • Problem solving and critical thinking
  • Conflict resolution
  • Adaptability and flexibility
  • Communication skills
  • Attention to detail
  • Microsoft Office proficiency
  • FSPMS/MARSHA expertise
  • Micros and Lightspeed knowledge
  • Cloudsource and Empower familiarity
  • Multitasking abilities
  • Guest relations management
  • Relationship building

Certification

  • Star Trainer
  • Peer Review Panelist
  • D.E.I Member

Timeline

Immediate Needs Cooridnator

Loews Hotels
03.2025 - Current

Senior Reservations Agent

Gaylord Texan Resort
12.2022 - 03.2025

Associate of Arts -

Tarrant County College

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