MICHELE RAILEY
Parkersburg
Summary
Highly organized professional with experience in recruiting, onboarding and employee relations. Demonstrated success in developing and executing employee programs, initiatives and policies. Proven track record in maintaining positive employee relations and resolving employee issues. Decisive professional experienced in driving organizational change, improving employee engagement, and providing comprehensive HR support. History of success in developing and implementing HR policies and managing employee relations. Proactive in leveraging analytics to identify opportunities for improvement and utilizing digital tools to streamline processes. Adept at creating organizational structures that support company goals, foster a positive working environment, and maximize employee productivity.
Professional assistant with strong organizational skills, adept at managing schedules and coordinating tasks efficiently. Known for effective collaboration, flexibility in dynamic environments, and consistently achieving desired outcomes. Possesses expertise in communication, problem-solving, and supporting team goals with reliability.
Overview
17
17
years of professional experience
Work History
1st Assistant Front End Manager
Menards
Athens, OH
08.2025 - 05.2026
- Assisted management in daily operations, ensuring efficient workflow and adherence to company policies.
- Trained new staff on operational procedures, enhancing team performance and knowledge retention.
- Coordinated inventory management, optimizing stock levels to meet customer demand effectively.
- Implemented process improvements that streamlined tasks and reduced operational delays.
- Developed and implemented operational strategies to enhance workflow efficiency and productivity.
- Cross-trained existing employees to maximize team agility and performance.
Human Resources Coordinator
Menards
Bridgeport, WV
12.2023 - 08.2025
- Drafted documents such as employment contracts, offer letters, termination notices and other correspondence.
- Conducted new hire orientations to ensure employees understand company policies and procedures.
- Assisted in the recruitment process, including job postings, screening of resumes, scheduling interviews, conducting reference checks and making offers.
- Monitored progress of new hires during their probationary period through regular check-ins.
- Provided guidance on personnel matters such as performance management, disciplinary actions, benefits administration and conflict resolution.
- Created and maintained employee records in accordance with established guidelines.
- Answered questions from employees regarding benefits packages or other workplace issues.
- Reviewed human resource paperwork for accuracy and completeness by verifying and correcting data.
- Organized and facilitated employee training and development programs.
- Provided comprehensive administrative support to the human resources department, including coordinating recruitment activities and managing employee records.
- Reviewed applications for accuracy before submitting them to the appropriate departments.
- Managed payroll processing including time tracking, attendance monitoring and leave requests.
- Administered employee relations, responding to inquiries and resolving issues.
- Developed and implemented HR policies and procedures to ensure compliance with regulatory standards.
- Performed routine administrative audits to verify integrity of data.
- Maintained a comprehensive database of employee information that included contact information, work history and salary details.
- Prepared reports summarizing data related to turnover rates, absenteeism or other relevant metrics.
- Designed and setup payroll and benefit codes to post to general ledger.
- Used consistent and non-discriminating process to select employees.
- Monitored and maintained appropriate payroll and personnel documents and files.
- Researched and analyzed data to identify trends, issues, and opportunities for improvement in the HR process.
- Obtained and verified employment references and job history for potential candidates.
- Issued and recorded adjustments to pay related to previous errors or retroactive increases.
- Analyzed current compensation structures to identify areas for improvement or cost reduction initiatives.
- Conducted new employee orientation to foster positive attitude toward organizational objectives.
- Served as link between management and employees by handling questions, interpreting, and administering contracts and helping resolve work-related problems.
- Maintained records and compiled statistical reports concerning personnel-related data such as hires, transfers, performance appraisals, and absenteeism rates.
- Supervised and coordinated work activities of subordinates and staff relating to employment, compensation, labor relations, and employee relations.
- Identified staff vacancies and recruited, interview, and select applicants.
- Allocated human resources, ensured appropriate matches between personnel.
- Identified reasons for employee termination.
- Investigated and reported on industrial accidents for insurance carriers.
1st Assistant Manager front end
Menards
Jeffersonville, IN
12.2022 - 12.2023
- Resolved customer complaints in a professional manner to maintain positive relationships with customers.
- Ensured compliance with company policies and procedures while providing excellent customer service.
- Managed daily operations of store, including staffing, customer service, cash handling and inventory control.
- Reviewed sales figures on a daily basis to track progress towards goals.
- Trained new employees on all aspects of the job, including product knowledge and customer service skills.
- Established strong working relationships with vendors by ensuring timely payments and resolving issues quickly.
- Analyzed reports from point-of-sale system to monitor trends in sales and customer preferences.
- Performed regular stock checks to ensure accurate inventory levels were maintained.
- Developed strategies to increase sales and reduce costs.
- Assisted in recruiting, hiring, and training new personnel when necessary.
- Maintained open communication with other departments regarding merchandise needs.
- Handled confidential information appropriately according to company policy.
- Provided leadership by motivating employees through positive reinforcement techniques.
- Monitored and evaluated employee performance; provided coaching and feedback as needed.
- Created weekly schedules for staff members to ensure adequate coverage during peak times.
- Analyzed financial data to identify areas where efficiency could be improved.
- Helped oversee the daily operations of the store, managing staff and inventory.
- Resolved customer complaints and handled refunds and returns to promote satisfaction.
- Coached and mentored new employees on company policies and procedures.
- Assisted with new employee training and conducted performance reviews to track overall progress.
- Tracked store inventories and replenished products according to demand.
- Communicated with clients to address questions, concerns, and needs and provide quality customer service.
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.
- Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs.
- Oversaw daily financial transactions and managed cash flow to support profitability.
- Organized company merchandise and displays to increase brand awareness and product sales.
- Monitored sales performance to identify potential areas for improvement.
- Coordinated employee schedules according to staff availability and processed time-off requests.
- Handled employee discipline and termination according to company policies.
- Liaised between managers and employees, communicating concerns and expectations to appropriate parties.
- Reported customer and employee accidents, injuries, and concerns for supervisor review.
- Scheduled equipment cleanings, maintenance, and repairs and ordered new equipment and tools.
- Managed company orders, expenditures and sales to meet budget and revenue targets.
- Addressed and resolved client or customer inquiries to foster superior standards of service.
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
- Implemented and developed operational standards, policies and procedures.
- Conducted quality, timely performance feedback and performance appraisals.
- Oversaw personnel to maintain adequate staffing and minimize overtime.
- Administered bookkeeping functions to generate invoices and handle accounts payable and receivable.
- Developed existing team into high productivity, results-oriented unit through creative initiatives.
- Facilitated month-end closing processes, invoicing and journal entries.
- Conducted monthly meetings to create business plans to drive successful monthly business.
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
- Represented business in marketplace and developed relationships with key accounts to promote and market business.
Front Desk Manager
Holiday Inn Express & Suites
Mineralwells, WV
06.2022 - 05.2023
- Responded promptly to customer complaints or issues within set timeframe parameters set by the organization's policies.
- Ensured front desk operations ran smoothly and efficiently by maintaining a neat work area and monitoring inventory levels.
- Provided administrative support by managing phone calls, emails, and other forms of communication.
- Trained and supervised new front desk staff members, providing guidance and coaching as needed.
- Assisted with training new staff members on the use of computer systems for reservations and check-ins and outs.
- Utilized problem-solving skills when dealing with challenging situations that arose during peak hours or busy times.
- Reviewed daily front office work and activity reports generated by night audits.
- Provided administrative support to other departments as needed.
- Demonstrated strong leadership abilities when delegating tasks among team members during shift changes.
- Monitored and addressed safety and security issues within the front desk area.
- Greeted guests in a friendly manner, checked them in and out of the hotel using computer systems, and answered any questions they had regarding their stay.
- Communicated with housekeeping and maintenance staff to report guest problems.
- Proactively addressed customer inquiries and complaints, resolving conflicts and promoting a positive customer experience.
- Performed customer service duties such as answering inquiries, resolving complaints, and providing information on hotel services.
- Maintained accurate records of guest room bookings, cancellations, no-shows, payments. to ensure accuracy in billing procedures.
- Determined charges for services requested, collected deposits, or payments and arranged for billing.
- Processed payments from guests quickly and accurately while adhering to company policies regarding cash handling procedures.
- Implemented effective strategies to increase customer satisfaction ratings through surveys or feedback forms.
- Carried out daily checks on equipment used at front desk such as computers or telephones making sure they function properly before start of day shifts.
- Handled confidential documents with discretion while complying with data protection regulations.
- Managed daily reports related to occupancy numbers, revenue generated from bookings., updating management regularly on progress made towards goals set out each month.
- Developed specific goals and plans to prioritize and accomplish daily work.
- Supported same-day selling procedures to maximize room revenue and property occupancy.
- Composed and drafted outgoing correspondence and reports for managers.
- Monitored security cameras located around the property to ensure safety protocols are being followed properly.
- Guided and directed staff members by setting performance standards and monitoring work activities and tasks.
- Developed strong relationships with vendors and suppliers to negotiate better rates for goods or services needed for hotel operations.
- Organized special events at the hotel such as weddings or conferences according to specific requirements given by clients.
- Kept track of key cards issued out to guests ensuring they are returned after checkout time has passed.
- Adhered strictly to safety guidelines established by local government authorities related to COVID-19 pandemic regulations.
- Created weekly schedules based on predicted staffing needs, budgets and employee requests.
- Identified operational process inefficiencies to recommend necessary improvements.
- Addressed and resolved client or customer inquiries to foster superior standards of service.
- Developed existing team into high productivity, results-oriented unit through creative initiatives.
- Administered bookkeeping functions to generate invoices and handle accounts payable and receivable.
- Oversaw personnel to maintain adequate staffing and minimize overtime.
- Developed training modules and documentation to train staff.
- Facilitated month-end closing processes, invoicing and journal entries.
- Conducted quality, timely performance feedback and performance appraisals.
- Implemented and developed operational standards, policies and procedures.
Manager's Assistant
Speedway
Parkersburg, WV
12.2013 - 05.2021
- Mentored and trained new employees on company policies and procedures.
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Resolved customer complaints and handled refunds and returns to promote satisfaction.
- Tracked store inventories and replenished products according to demand.
- Communicated with clients to address questions, concerns, and needs and provide quality customer service.
- Interviewed potential job candidates and made hiring recommendations to general manager.
- Supported an environment of teamwork, co-operation, performance excellence and personal success.
- Maintained inventory levels of office supplies; placed orders when necessary to ensure adequate stock.
- Provided direct supervision and guidance to crew members.
- Assisted with onboarding new employees by providing orientation materials and training resources.
- Managed incoming emails and phone calls; responded promptly to inquiries or requests.
- Assisted with new employee training and conducted performance reviews to track overall progress.
- Assisted with receiving and dispatching of work requests to staff, vendors or other service providers as necessary.
- Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs.
- Monitored progress on projects assigned by manager; kept track of deadlines and milestones.
- Provided administrative support to manager in the preparation of presentations, reports, and spreadsheets.
- Answered general questions about organization policies or procedures posed by customers or staff members.
- Organized company merchandise and displays to increase brand awareness and product sales.
- Ensured proper team member coverage, scheduling according to the needs of business while maintaining target labor costs.
- Generated monthly sales reports using spreadsheet software applications such as Microsoft Excel.
- Reported customer and employee accidents, injuries, and concerns for supervisor review.
- Developed effective filing systems for company records and documents; ensured accuracy of data entry.
- Assisted manager with organizing and scheduling meetings, conference calls, and other events; maintained calendar.
- Processed invoices received from vendors in a timely manner according to company regulations.
- Developed detailed agendas for meetings based on input from managers; facilitated virtual meetings as needed.
- Compiled and analyzed data from various sources; identified discrepancies or trends in data sets.
- Scheduled equipment cleanings, maintenance, and repairs and ordered new equipment and tools.
- Sought ways to constantly reduce costs and improve operational standards.
- Proofread documents before submission to ensure accuracy of content according to established guidelines.
- Prepared expense reports for manager's approval using accounting software programs.
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.
- Oversaw daily financial transactions and managed cash flow to support profitability.
- Handled employee discipline and termination according to company policies.
- Liaised between managers and employees, communicating concerns and expectations to appropriate parties.
- Coached and mentored new employees on company policies and procedures.
- Managed company orders, expenditures and sales to meet budget and revenue targets.
- Coordinated employee schedules according to staff availability and processed time-off requests.
- Prepared monthly sales reports and presented them to senior management.
- Answered telephones to give information to callers, take messages, or transfer calls.
- Greeted visitors and callers and handled inquiries and directed them to appropriate persons according to needs.
- Assisted staff with computer usage.
- Scheduled and confirmed appointments for clients or customers.
- Maintained scheduling and event calendars.
- Ordered and dispensed supplies to maintain office inventory.
- Arranged for repairs for office equipment malfunctions.
- Operated office equipment, such as fax machines, copiers, and phone systems and arranged for repairs when equipment malfunctions.
- Greeted visitors or callers to handle inquiries or direct to appropriate personnel.
Front Desk Manager
Holiday Inn Express & Suites
Mineralwells, WV
08.2009 - 12.2013
- Responded promptly to customer complaints or issues within set timeframe parameters set by the organization's policies.
- Ensured front desk operations ran smoothly and efficiently by maintaining a neat work area and monitoring inventory levels.
- Provided administrative support by managing phone calls, emails, and other forms of communication.
- Utilized problem-solving skills when dealing with challenging situations that arose during peak hours or busy times.
- Reviewed daily front office work and activity reports generated by night audits.
- Provided administrative support to other departments as needed.
- Greeted guests in a friendly manner, checked them in and out of the hotel using computer systems, and answered any questions they had regarding their stay.
- Demonstrated strong leadership abilities when delegating tasks among team members during shift changes.
- Monitored and addressed safety and security issues within the front desk area.
- Proactively addressed customer inquiries and complaints, resolving conflicts and promoting a positive customer experience.
- Participated in weekly meetings with managers to discuss and address hotel topics and concerns.
- Performed customer service duties such as answering inquiries, resolving complaints, and providing information on hotel services.
- Maintained accurate records of guest room bookings, cancellations, no-shows, payments. to ensure accuracy in billing procedures.
- Determined charges for services requested, collected deposits, or payments and arranged for billing.
- Communicated effectively with housekeeping staff to ensure all rooms were ready for guests upon arrival.
- Uphold high standards of cleanliness throughout the lobby area including furniture arrangement and tidying up common areas.
- Processed payments from guests quickly and accurately while adhering to company policies regarding cash handling procedures.
- Carried out daily checks on equipment used at front desk such as computers or telephones making sure they function properly before start of day shifts.
- Handled confidential documents with discretion while complying with data protection regulations.
- Utilized advanced software to create and maintain accurate customer records and reservations.
- Managed daily reports related to occupancy numbers, revenue generated from bookings., updating management regularly on progress made towards goals set out each month.
- Developed specific goals and plans to prioritize and accomplish daily work.
- Supported same-day selling procedures to maximize room revenue and property occupancy.
- Composed and drafted outgoing correspondence and reports for managers.
- Monitored security cameras located around the property to ensure safety protocols are being followed properly.
- Guided and directed staff members by setting performance standards and monitoring work activities and tasks.
- Developed strong relationships with vendors and suppliers to negotiate better rates for goods or services needed for hotel operations.
- Organized special events at the hotel such as weddings or conferences according to specific requirements given by clients.
- Kept track of key cards issued out to guests ensuring they are returned after checkout time has passed.
- Identified operational process inefficiencies to recommend necessary improvements.
- Addressed and resolved client or customer inquiries to foster superior standards of service.
- Developed existing team into high productivity, results-oriented unit through creative initiatives.
- Administered bookkeeping functions to generate invoices and handle accounts payable and receivable.
- Oversaw personnel to maintain adequate staffing and minimize overtime.
- Minimized staff turnover through appropriate selection, orientation and training.
- Conducted quality, timely performance feedback and performance appraisals.
- Conducted monthly meetings to create business plans to drive successful monthly business.
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
- Executed productivity benchmarks across departments to maximize company revenue.
- Administered annual operating and capital budget to facilitate profitability.
- Implemented revenue strategies through statistical analysis.
Education
No Degree - Elementary Education
Glenville State College
Glenville, WV05.1997
Skills
- Employee Timesheet Processing
- New Employee Orientation
- Time Management
- Workforce Improvements
- Technique Optimization
- Equal Opportunities Facilitation
- Employee Empowerment
- Microsoft Office
- Compensation and Benefits
- Human Resources Department Startup
- Termination Processing
- Providing Feedback
- Staff Compensation
- HR Support
- Payroll and Benefits Administration
- Human Resources Policies and Procedures Expertise
- Wages and Salary
- Kronos Timekeeping
- Employment Tax Knowledge
- Training and Development
- Background Checks
- Open Enrollment
- Hiring and Terminations
- Complaint Handling
- Candidate Searching
- Database Maintenance
- Employee and Applicant Assessment
- Recruitment Management
- Onboard New Hires
- Time Tracking and Payroll Administration
- Leave of Absence Transitions
- Recordkeeping
- Applicant Qualification
- Employee Recognition
- Company Guidelines
- Networking and Partnership Development
- Transfer Coordination
- In-Person and Telephone Interviewing
- Conduct Orientations and Training
- Maintain Employment Records
- Recruitment
- Strong multitasking
- Proactive problem-solving
- Client relationship building
- Exceptional organization
- Time management mastery
- File management
- Calendar management
- Teamwork and cooperation
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Documentation and reporting
- Relationship building
- Operations management
- Customer relationship management (CRM)
- Staff development
- Shift scheduling
- Policy implementation
- Performance evaluations
- Brand management
- Safety procedures
- Employee onboarding
- Inventory management
- Recruiting and interviewing
- Vendor management
- Revenue management
- Disciplinary techniques
- Computer skills
- Effective communication
- Problem resolution
- Adaptability and flexibility
- Positive attitude
- Attention to detail
- Multitasking
- Problem-solving
- Excellent communication
- Organizational skills
- Team development
- Work Planning and Prioritization
- Hiring and training
- Customer relationship management
- Staff training
- Employee coaching and mentoring
- Active listening
- Employee development
Timeline
1st Assistant Front End Manager
Menards
08.2025 - 05.2026
Human Resources Coordinator
Menards
12.2023 - 08.2025
1st Assistant Manager front end
Menards
12.2022 - 12.2023
Front Desk Manager
Holiday Inn Express & Suites
06.2022 - 05.2023
Manager's Assistant
Speedway
12.2013 - 05.2021
Front Desk Manager
Holiday Inn Express & Suites
08.2009 - 12.2013
No Degree - Elementary Education
Glenville State College