Michele Riley
Baltimore,MD
Summary
Experienced oncology telephone triage nurse supporting patients through remote symptom assessment, treatment side effect management, and timely follow-up. Known for clear provider communication, patient education, thorough EMR documentation, and calm handling of high call volumes to support safe, coordinated care.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Medical Oncology Telephone Triage Nurse
University of Maryland Saint Joseph Medical Center
Towson, MD
09.2016 - Current
- Experienced registered nurse with remote oncology telephone triage, treatment side effect management, patient education, and multidisciplinary care coordination.
- Assessed complex oncology symptoms through detailed phone calls, addressing urgent needs while collaborating with oncologists and advanced practice providers to enhance patient care plans.
- Delivered patient-centered education and evidence-based guidance for effective management of treatment-related side effects.
- Document assessments and interventions thoroughly in electronic medical records to support patient care.
- Cultivated strong patient relationships through compassionate communication and proactive follow-up.
Thoracic Oncology Nurse Navigator
University of Maryland Saint Joseph Medical Center
Towson, Maryland
09.2006 - 09.2016
- Coordinated and participated in weekly thoracic oncology multidisciplinary conferences providing follow up on the proposed treatment plans.
- Advocated for patients during treatment planning at multidisciplinary cancer meetings.
- Coordinated multidisciplinary care to enhance oncology patient management.
- Facilitated timely referrals to specialists and support services, ensuring comprehensive patient care.
- Educated patients and families on diagnosis and treatment options throughout the continuum of care.
- Supported communication between patient families and health care providers to strengthen support systems.
Education
Bachelor of Science - Nursing
William Patterson University
Wayne, NJAssociate of Arts - Business Administration
Ocean County College
Toms River, NJSkills
- Chemotherapy side effect management
- Immunotherapy side effect management
- Remote telephone assessment
- Thorough documentation of interventions
- EMR/EHR documentation (Epic)
- High-volume call multitasking
- Prioritization and time management
- Problem solving
- Critical thinking and attention to detail
- Effective communication with treatment team
- Patient education
- Collaborative teamwork
- Results reporting
Certification
- Registered Nurse - Maryland Board of Nursing 1998-present
- Basic Life Support (BLS) current - 12/31/2026
Timeline
Medical Oncology Telephone Triage Nurse
University of Maryland Saint Joseph Medical Center
09.2016 - Current
Thoracic Oncology Nurse Navigator
University of Maryland Saint Joseph Medical Center
09.2006 - 09.2016
Bachelor of Science - Nursing
William Patterson University
Associate of Arts - Business Administration
Ocean County College