Michele Rodriguez
Dallastown,PA
Summary
Driven by a results-focused approach, I leveraged teamwork and attention to detail at Superior Outdoor Products to enhance operational efficiency and product quality. My proven track record in heavy lifting and product packaging, combined with a commitment to punctuality, significantly contributed to achieving consistent sales growth and customer satisfaction. Diligent and reliable Hand Packer successful at handling high-volume, physically-challenging work, standing for long periods and moving with ease. Excellent physical stamina, teamwork capabilities and communication skills. Dedicated to surpassing production goals and maximizing customer satisfaction every day.
Overview
37
37
years of professional experience
Work History
Warehouse Packer
Superior Outdoor Products
New Holland, PA
10.2023 - 08.2024
- Inspected products before packaging to avoid shipping defective or damaged goods
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Increased order accuracy by meticulously following picking lists and double-checking packed items.
- Demonstrated flexibility during peak seasons by working extended hours or weekends when necessary.
- Reviewed orders to verify products met specifications.
- Kept work areas neat, clean and free from debris.
- Followed orders precisely for correct items, sizes and quantities.
Call Center Representative
Abel Personnel
Harrisburg, PA
05.2023 - 10.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Managed timely and effective replacement of damaged or missing products.
Commercial Sales Representative
Stanley Steemer
York, PA
04.2022 - 12.2022
- Cultivated referral-based leads through diligent relationship-building efforts with satisfied customers.
- Increased sales revenue by establishing new client relationships and nurturing existing ones.
- Partnered with cross-functional teams such as operations, finance, and product development to ensure seamless communication throughout the sales process.
- Developed strategic sales plans for achieving quarterly and annual targets, resulting in consistent sales growth.
- Maintained relationships with existing customers to optimize service quality, business growth and customer satisfaction.
- Aggressively generated new business by prospecting, making follow-up calls to customers and contacting referrals.
Production Line Leader
GENCO
York, PA
09.2014 - 02.2015
- Followed good manufacturing processes (GMPs).
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Implemented safety protocols to minimize workplace accidents, ensuring a secure environment for all team members.
- Maintained high-quality standards by closely monitoring production line outputs and identifying areas for improvement.
- Completed logs and reports to document detailed information on production, spoilage, and departmental maintenance needs.
- Set up machining, performed required maintenance and made adjustments to machines.
- Conducted regular inventory audits to maintain optimal stock levels necessary for uninterrupted production schedules.
- Inspected products on specific cycle depending on complexity level or design for production.
- Oversaw facility cleanliness and organization in compliance with industry regulations and internal guidelines designed to uphold best practices.
- Enhanced production efficiency by implementing strategic line management and optimizing workflow processes.
- Streamlined communication between team members, promoting a collaborative work environment focused on achieving goals.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
- Monitored daily and weekly key performance indicators to maintain on-track status.
Customer Service Representative/Data Entry Clerk
Engel Machinery
York, PA
08.2009 - 01.2012
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Promptly responded to inquiries and requests from prospective customers.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Sorted documents and maintained organized filing process.
- Verified accuracy of data entered into system to produce error-free reports.
- Scanned documents and saved in database to keep records of essential organizational information.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Created and maintained data entry logs to track data entry activities.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
Salesperson
Schaefer Wholesale Florist
York, PA
10.1998 - 06.2009
- Developed relationships with clients for increased loyalty and repeat business.
- Worked to build relationships with customers and built potential for additional sales.
- Expanded customer base through targeted prospecting and networking efforts.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Implemented effective sales strategies to maximize revenue generation.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Dietary Aide
Pleasant Acres Nursing And Rehabilitation Center
York, PA
06.1987 - 07.1997
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
Education
High School Diploma -
Eastern York School District
Wrightsville, PA06.1986
Skills
- Punctual and Reliable
- Attention to Detail
- Teamwork
- Product Packaging
- Heavy Lifting
Timeline
Warehouse Packer
Superior Outdoor Products
10.2023 - 08.2024
Call Center Representative
Abel Personnel
05.2023 - 10.2023
Commercial Sales Representative
Stanley Steemer
04.2022 - 12.2022
Production Line Leader
GENCO
09.2014 - 02.2015
Customer Service Representative/Data Entry Clerk
Engel Machinery
08.2009 - 01.2012
Salesperson
Schaefer Wholesale Florist
10.1998 - 06.2009
Dietary Aide
Pleasant Acres Nursing And Rehabilitation Center
06.1987 - 07.1997
High School Diploma -
Eastern York School District