Michele Roetnor
Fort Worth,TX
Summary
Training Specialist with a track record of designing impactful training programs that improve learning outcomes. Expertise in evaluating training effectiveness and promoting interdepartmental collaboration to meet organizational objectives. Skilled in customer relationship management and instructional material development, leading to increased customer satisfaction and operational efficiency.
Overview
10
10
years of professional experience
Work History
Fashion Associate
Walmart
Grapevine, Texas
06.2025 - 09.2025
- Ensured compliance with store policies during daily operations.
- Replenished stock on selling floor per company standards.
- Collaborated with associates to enhance customer satisfaction.
- Delivered exceptional customer service through friendly greetings.
Maintenance Technician
Walmart
Grapevine, Texas
04.2025 - 06.2025
- Completed maintenance tasks efficiently through collaboration with team members.
- Adhered to safety protocols during maintenance to promote workplace safety.
- Maintained clean work areas, ensuring a safe environment free from debris and hazards.
Training Specialist
Vale National Training Center
Arlington, TX
03.2021 - 11.2024
- Evaluated training effectiveness using participant feedback and assessments.
- Managed scheduling and logistics for training programs and workshops.
- Maintained accurate records of training attendance and completion rates.
- Developed comprehensive training materials, including job aids and presentations.
- Facilitated classroom instruction for groups of up to 30 students, providing technical support during online events.
- Tracked attendee participation and understanding of course material to enhance engagement.
- Managed training budget to ensure cost-effective resource allocation.
- Handled accounts payable and receivable, ensuring financial accuracy.
Training Associate
Mentor
Irving, Texas
02.2019 - 02.2021
- Developed comprehensive training materials to enhance new employee integration.
- Facilitated workshops that strengthened team skills and knowledge retention.
- Coordinated training schedules to align with departmental needs.
- Assessed training effectiveness through participant feedback and evaluations.
- Delivered engaging presentations on professional development topics.
- Maintained precise records of all training activities in company database.
- Coached employees on effective software application usage for daily tasks.
- Conducted train-the-trainer sessions to ensure successful implementation of new procedures.
LMS Administrator
Lean Methods Group
The Colony, Texas
07.2015 - 02.2021
- Managed user accounts and permissions within learning management system to ensure secure access.
- Coordinated training sessions for staff on platform features and usage.
- Developed instructional materials that enhanced online learning initiatives.
- Provided technical support to instructors utilizing LMS, resolving issues promptly.
- Monitored usage statistics to identify opportunities for improving course engagement.
- Maintained comprehensive documentation for system updates and user guides.
- Collaborated with stakeholders across departments to implement effective changes.
- Performed regular maintenance tasks to optimize LMS functionality.
Education
Associate of Science - Software Development
ITT Technical Institute
Richardson, TX06-2012
Bachelor of Science - Information Technology
University of Phoenix
Tempe, AZ08-2004
Skills
- Customer relationship management
- Learning management systems
- Training program development
- Performance assessment
- Instructional material creation
- Training facilitation
- Data analysis
- Engagement strategies
- Finance management
- Product development
Timeline
Fashion Associate
Walmart
06.2025 - 09.2025
Maintenance Technician
Walmart
04.2025 - 06.2025
Training Specialist
Vale National Training Center
03.2021 - 11.2024
Training Associate
Mentor
02.2019 - 02.2021
LMS Administrator
Lean Methods Group
07.2015 - 02.2021
Associate of Science - Software Development
ITT Technical Institute
Bachelor of Science - Information Technology
University of Phoenix