Michele Rojas
Rainbow Children's Clinic
Grand Prairie,TX
2
Languages
8
years of professional experience
Diligent receptionist with a strong background in managing front desk operations and making sure visitors have a great experience. I have successfully handled a lot of phone calls and scheduled appointments, which helped the office run smoothly. My organizational skills help me keep everything in order, while my communication skills allow me to create a warm and friendly environment for everyone who comes in. I work hard to ensure that every person feels welcome and taken care of when they visit or call the office.
Work History
Receptionist / Heidi's
5 Months- Assisted clients in understanding insurance products, ensuring clarity and satisfaction.
- Developed strong relationships with clients through proactive communication and follow-ups, fostering trust and long-term business partnerships.
- Quickly answering or properly referring questions and issues
- Optimizing provider schedules and patient satisfaction with efficient scheduling
- Notifying providers of patient arrivals
- Maintains patient accounts by obtaining, recording, and updating personal and financial information.
- Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information.
Clinic Receptionist
1 Year 10 Months- Greeted patients and managed front desk operations at busy medical clinic.
- Scheduled appointments and coordinated with healthcare providers effectively.
- Maintained patient records and ensured data accuracy in electronic systems.
- Answered phone calls and addressed inquiries with professionalism and empathy.
- Processed insurance information and verified patient eligibility efficiently.
- Managed incoming referrals from physicians for new patients.
Paraprofessional
1 Year 9 Months- Provided guidance to students in the classroom setting.
- Supported students throughout academic instruction and assignments.
- Assisted teachers with planning and preparing lessons for students.
- Ensured that all safety regulations were followed in the classroom environment.
Paraprofessional
4 Months- Supported teachers by preparing instructional materials and classroom resources.
- Assisted students with learning tasks and encouraged engagement during lessons.
- Monitored student behavior and maintained a positive classroom environment.
- Applied positive reinforcement to redirect negative behaviors.
- Assisted teachers with planning and preparing lessons for students.
- Supervised small groups of students during instruction time.
Child Care Center Teacher
2 Years 1 Month- Developed engaging lesson plans for diverse age groups.
- Supported children's emotional and social development by adapting communication tactics for differing client needs.
- Monitored children's play activities to identify additional learning opportunities or behavioral issues.
- Collaborated with colleagues to enhance educational programs.
Birthday Party Host
1 Year 1 Month- Organized birthday party activities for children and families.
- Coordinated with kitchen staff for timely food and beverage service.
- Engaged guests with games and entertainment throughout events.
- Managed party supplies and ensured availability during celebrations.
- Trained new hosts on event procedures and guest interactions.
- Communicated effectively with parents to fulfill party requests.
Education
Bachelor of Science - Education
Associate of Science - Education
High School Diploma
Skills
Classroom management
Lesson planning
Effective communication
Data entry
Customer service
Active listening
Team collaboration
Software applications
Money sorting
Organization skills
Time management
Telephone skills
Appointment scheduling
Data inputting
Languages
English - Full Professional
Spanish - Native/ Bilingual
Timeline
Receptionist / Heidi's
Rainbow Children's Clinic
03.2026 - CurrentRead More
Clinic Receptionist
MD Medical Group
05.2024 - 03.2026Read More
Paraprofessional
Bonham Elementary
08.2022 - 05.2024Read More
Paraprofessional
Robert Pierce Early Childhood School
04.2022 - 08.2022Read More
Child Care Center Teacher
La Petite Academy Inc.
03.2020 - 04.2022Read More
Birthday Party Host
Chuck E Cheese
02.2019 - 03.2020Read More
Jack E. Singley Academy
High School Diploma
Read More
Mountain View College
Associate of Science from Education
Read More
Mountain View College
Bachelor of Science from Education
Read More
Awards & Honors
Awarded in the A/B honor program the four years I attended Jack E. Singley academy., Received outstanding certification working a Pierce Early Childhood School., Received ServSafe food handlers certificate., Member of girl scout club., Member of hospitality and culinary program., Received a Jessica Renee Chermely scholarship.