Michele Sewall
Boise,ID
Summary
Hard-working, energetic Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Collaborative leader, focused on meeting customer expectations and achieving agency goals and compliance expectations. Drives success by directing high-producing teams while developing lasting employee rapport. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
23
23
years of professional experience
Work History
SR Supervisor
State Of Idaho
12.2000 - Current
- Provided feedback, training and skill development to staff to improve accuracy, productivity and quality.
- Participated in hiring process and trained staff and provided ongoing feedback and performance evaluations for development.
- Ensured timely completion of project reports through effective prioritization of tasks based on urgency and importance.
- Provided interpretation and guidance on process questions.
- Resolved conflicts proactively by facilitating open communication among team members and actively addressing underlying issues
- Enhanced team productivity by implementing efficient workflow processes and providing consistent guidance.
- Evaluated performance metrics regularly, identifying areas for improvement and providing constructive feedback to employees.
- Assessed problems and conflicts and resolved independently.
- Identified process needs and gave input for effective process improvements.
- Boosted employee morale through regular recognition programs that acknowledged outstanding individual contributions.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Evaluated employee performance and conveyed constructive feedback to improve skills monthly through targeting and evaluation performance annually.
Education
College of Southern Idaho
Twin Falls, IDSkills
- Innovation Skills
- Data Analysis
- Employee Supervision
- Staff Oversight and development
- Complex Problem-Solving
- Process Monitoring and Improvement
- Goal-Oriented
- Training and mentoring
- Employee Motivation
- Compliance understanding
- Customer Relationship Management
- Performance Evaluations
Timeline
SR Supervisor
State Of Idaho
12.2000 - Current
College of Southern Idaho