Michele Shelton
Hubbard,OR
Summary
Results-driven Regional Program Supervisor with expertise in team leadership and staff training in patient care best practices. Streamlined daily operations to improve workflow efficiency and ensure compliance with healthcare standards. Experienced Medical Assistant in direct patient care and medical office management, focused on enhancing patient satisfaction and fostering trust through effective communication.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Assistant
Kaiser Permanente
Clackamas, OR
07.2024 - Current
- Supported RN in post-ambulatory surgical care and procedures, enhancing patient recovery experience.
- Maintained cleanliness and organization of post-op bays, ensuring readiness for incoming patients.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Cleaned and maintained medical equipment following procedures and standards.
- Facilitated pre-operative preparation by instructing patients on post-operative care plans, promoting understanding and compliance.
Regional Program Supervisor
Multnomah County Health Department
Gresham, Oregon
11.2019 - 07.2024
- Created training materials for staff on health program protocols and best practices to enhance understanding and application.
- Supervised daily operations of medical assistants and support staff.
- Coordinated patient scheduling and ensured timely appointment management.
- Managed inventory of medical supplies and ordered necessary materials.
- Trained new staff on protocols and best practices in patient care.
- Implemented procedures to enhance workflow efficiency and service quality.
- Assisted in maintaining compliance with healthcare regulations and standards.
- Facilitated communication between healthcare providers and patients effectively.
- Provided guidance to medical assistants regarding patient care protocols, safety measures, and infection control practices.
- Evaluated performance of medical assistants through observation and review of work quality; provided feedback to improve performance.
- Resolved customer complaints regarding administrative or clinical services rendered by the team of medical assistants.
- Developed training materials for medical assistant staff members on topics such as patient privacy, HIPAA regulations, medical coding systems, and clinical documentation.
- Conducted regular staff meetings to discuss updates, changes in policies and procedures, and new initiatives.
- Collaborated with management teams from other departments to identify opportunities for cross-functional collaboration.
- Assisted with recruitment efforts for new medical assistant personnel; conducted interviews with prospective candidates.
- Reviewed physician orders for accuracy prior to implementation by Medical Assistants.
- Provided support during peak periods by assisting staff and managing workflow.
- Identified workflow inefficiencies among medical assistants and implemented targeted solutions to streamline processes.
Education
Some College (No Degree) - Medical Assisting
Concorde Career College
Portland, ORSkills
- Direct patient care
- patient care protocols
- Phlebotomy skills
- Suture removal
- Immunization administration
- EKG monitoring
- Basic life support
- HIPAA compliance
- clinical documentation
- EMR / EHR
- medical equipment operation
- medical equipment maintenance
- patient scheduling
- inventory management
- Patient flow
- Office management
- team leadership
- Team management
- performance evaluation
- Adaptable
- Professional bedside manner
- Medical records confidentiality
- Ear irrigation
Certification
AAMA American Association of Medical Assistants Inc 2016
Timeline
Medical Assistant
Kaiser Permanente
07.2024 - Current
Regional Program Supervisor
Multnomah County Health Department
11.2019 - 07.2024
Some College (No Degree) - Medical Assisting
Concorde Career College