MICHELE SHOPE
Summary
Experienced with client relationship management, enhancing customer satisfaction through personalized service and strategic account planning. Utilizes negotiation and conflict resolution skills to maintain and renew client contracts, ensuring alignment with business objectives. Track record of leveraging analytical insights to drive client retention and business development.
Overview
1
1
Certification
37
37
years of professional experience
Work History
Account Manager
Gallagher / Assured Partners
04.2022 - Current
- Responsible for a book of renewal Commercial Agribusiness.
Senior Account Executive
Philadelphia Insurance Companies
12.2003 - 04.2022
- Responsible for a book of renewal Commercial Business.
Assistant Underwriter
Advance Underwriting Managers
07.1989 - 12.2003
- Achieved production goals by developing strong underwriting teams.
- Quickly remedied customer issues in office, via telephone and with email communication by responding to questions and inquiries.
- Conducted comprehensive analysis and evaluated risk to control underwriting loss.
Skills
- Organizational skills
- Building strong relationships
- Quality control
- Production-oriented
- Insurance terminology
- Billing issue resolution
- Customer service
- Sales and marketing
Accomplishments
- PHLY Seals Quarter Award winner
- PHLY High Pro Performer Award winner
Certification
- CISR Designation
- P&C License
Timeline
Account Manager
Gallagher / Assured Partners
04.2022 - Current
Senior Account Executive
Philadelphia Insurance Companies
12.2003 - 04.2022
Assistant Underwriter
Advance Underwriting Managers
07.1989 - 12.2003