Michele Singh
Richmond Hill,NY
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Seasoned Cardiovascular Technologist with expertise in test methods and instrument use and laboratory policies and procedures.
Overview
2
2
years of professional experience
1
1
Certification
Work History
ERMC ACES
ERMC
Jamaica, NY
08.2023 - Current
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
EKG Technician Intern
Alwani Medical Care
New York, NY
09.2024 - 10.2024
- Enhanced patient care by accurately performing EKG testing and analyzing results.
- Adhered to cleaning protocol for EKG machine, Holter cables and accessories to provide safe environment.
- Administered testing with electrocardiogram for patients experiencing events and as screening tool.
- Facilitated seamless transfer of data between departments by uploading completed EKG reports into electronic medical records systems accurately.
- Professionally pulled blood.
- Took patients vital signs.
- Did patients charts.
- Completed patients paperwork and schedule appointments.
Customer Service Representative
JFK Terminal 5 Airway Cleaners
Jamaica, NY
05.2022 - 01.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
GED -
Queensborough Community College of The City University of New York
Oakland Gardens, NYEKG Technician - EKG Technician
New York Center For Medical Assistance Training
New York, NY07.2024
Skills
- Microsoft Word
- Social Perceptiveness
- Excellent Communication
- Conflict Resolution
- Organization and Time Management
- Multitasking
- Team Building
- Teamwork and Collaboration
- Computer Skills
- Problem Resolution
- Verbal Communication
- Public Speaking
- Written Communication
- Stress testing
- Patient Communication
- Patient preparation
- HIPAA Compliance
- Basic Life Support
- Implantable loop recorders
- Problem-solving aptitude
- Time Management
- Pulmonary Function Measurement
- Documentation
- Vitals monitoring
- Attention to Detail
- Multitasking Abilities
- CPR Certification
- EKG Certification
Accomplishments
EKG Certified
CPR Certified
Certification
EKG Technician
BLS Card
Languages
Dutch
Full Professional
Timeline
EKG Technician Intern
Alwani Medical Care
09.2024 - 10.2024
ERMC ACES
ERMC
08.2023 - Current
Customer Service Representative
JFK Terminal 5 Airway Cleaners
05.2022 - 01.2023
GED -
Queensborough Community College of The City University of New York
EKG Technician - EKG Technician
New York Center For Medical Assistance Training