Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Michele Sousa NCLEC, ABOC

Raleigh,NC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

20
20
years of professional experience
2
2
Certification

Work History

Optician/Office Manager

EYES On North Ridge. OD PLLC
12.2022 - Current
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
  • Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
  • Spearheaded staff training initiatives to ensure team members stayed up-to-date on industry trends, products, and best practices.
  • Implemented effective merchandising strategies that showcased popular frame styles while remaining visually appealing to customers browsing in-store selections.
  • Developed strong relationships with suppliers to negotiate favorable pricing and delivery terms on inventory purchases.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.

Lead Optician

Eagle Eye Vision Care
05.2019 - 10.2022
  • Frame board management
  • Frame adjustment and repairs
  • Educate patients in different lens and frame styles, materials and options based on their prescription and lifestyle needs
  • Edge and mounting of lenses
  • Verify lenses from lab to insure proper fabrication
  • Trouble shooting visual concerns of lenses when requested by patients Answer phones, make appointments, check in patients
  • Guide patients in selecting frames that compliment their lifestyle, face shape and needs
  • Measure patients pupillary distance, seg and oc heights to insure accuracy of fabrication of lenses
  • Contact lens insertion and removal training, sales and lens care
  • Meet with frame and lens reps to keep inventory current and on trend with the demographic
  • Filing insurance claims
  • Continuing to educate staff and myself as technology changes to insure that patients also benefit from that education
  • Crystal EMR

Optical Manager

Island Optics
01.2019 - 05.2019
  • Frame board management
  • Frame adjustment and repairs
  • Educate patients in different lens and frame styles, materials and options based on their prescription and lifestyle needs
  • Edge and mounting of lenses
  • Verify lenses from lab to insure proper fabrication
  • Trouble shooting visual concerns of lenses when requested by patients Answer phones, make appointments, check in patients
  • Guide patients in selecting frames that compliment their lifestyle, face shape and needs
  • Measure patients pupillary distance, seg and oc heights to insure accuracy of fabrication of lenses
  • Contact lens insertion and removal training, sales and lens care
  • Meet with frame and lens reps to keep inventory current and on trend with the demographic
  • Filing insurance claims Continuing to educate staff and myself as technology changes to insure that patients also benefit from that education.

Optician

Pasadena Eye Center
06.2018 - 12.2018
  • Frame board management
  • Frame adjustment and repairs
  • Educate patients in different lens and frame styles, materials and options based on their prescription and lifestyle needs
  • Edge and mounting of lenses
  • Verify lenses from lab to insure proper fabrication
  • Trouble shooting visual concerns of lenses when requested by patients Answer phones, make appointments, check in patients
  • Guide patients in selecting frames that compliment their lifestyle, face shape and needs
  • Measure patients pupillary distance, seg and oc heights to insure accuracy of fabrication of lenses
  • Contact lens insertion and removal training, sales and lens care
  • Meet with frame and lens reps to keep inventory current and on trend with the demographic
  • Filing insurance claims Continuing to educate staff and myself as technology changes.

Dispensary Manager

Smyrna Eye Group
06.2016 - 07.2018
  • Manage, coach and developed a staff of 13 or more in opticianry
  • Scheduling of staff
  • Hiring and firing of staff
  • Continually educating myself as well as staff in current styling of eyewear, contact lenses, ever changing technology of lenses and lens products
  • Training staff in pretesting and special testing of patients
  • Meeting and exceeding sales goals quarterly
  • Incentivising staff to meet sales goals monthly
  • Training staff in insurance benefits and filing of claims
  • Inventory control, frame board management
  • Marketing
  • Frame adjustments and repairs
  • Answer phones, make appointments, check in patients
  • Meet with frame and lens reps to keep inventory current and on trend with the demographic
  • Filing insurance claims Continuing to educate staff and myself as technology changes.

Education

No Degree - Business

Darton College
Albany, GA

Skills

  • Customer Service
  • Optical Measurements
  • Insurance Verification
  • Computer Skills
  • Repairing Glasses
  • Progressive Lenses Expertise
  • Contact lens
  • Attention to Detail
  • Student Optician Training Supervision
  • Certified Optician (ABO)

Accomplishments

  • Supervised team of thirteen staff members.

Certification

  • ABO
  • NCLE

Timeline

Optician/Office Manager

EYES On North Ridge. OD PLLC
12.2022 - Current

Lead Optician

Eagle Eye Vision Care
05.2019 - 10.2022

Optical Manager

Island Optics
01.2019 - 05.2019

Optician

Pasadena Eye Center
06.2018 - 12.2018

Dispensary Manager

Smyrna Eye Group
06.2016 - 07.2018

No Degree - Business

Darton College

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Michele Sousa NCLEC, ABOC