Michele Sponsler
Dauphin,PA
Summary
Well-qualified, PA -licensed Cosmetologist offering 16+ years of experience in customer based settings and excellent business management skills. Gifted in customer service, administrative leadership and team building abilities with dedication to performance. Good conflict mediation, organizational and problem-solving abilities.
High-energy Manager enthusiastic about empowering teams to help others. Brings demonstrated team and program leadership abilities honed in fast-paced environments. Accomplished in exceeding sales and service objectives.
Overview
15
15
years of professional experience
Work History
Salon Manager/Area Hiring Manager/Area Trainer
Supercuts
10.2009 - Current
- Oversaw salon employee performance, facility cleanliness and sales.
- Worked to continuously increase salon business through effective sales, service and operations policies.
- Controlled inventory by tracking expenses, purchases and shelf stock.
- Provided staff coaching, mentoring and consultation to enhance performance and professional development.
- Scheduled employees to maintain adequate coverage during business hours.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
- Achieved personal sales goals by upselling products to meet individual needs.
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory and delegating tasks.
- Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
- Managed cash flow, business transactions, banking and accounting processes.
- Devised processes to boost long-term business success and increase profit levels.
Education
Cosmetology
Empire Beauty School- Harrisburg
Harrisburg, PA06.2008
Skills
- Client Needs Assessment
- POS Inventory System Operation
- Pricing Structures
- Meetings and Reservations
- Cleanliness and Sanitation
Timeline
Salon Manager/Area Hiring Manager/Area Trainer
Supercuts
10.2009 - Current
Cosmetology
Empire Beauty School- Harrisburg
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