MICHELE STIGALL
LOUISVILLE,KENTUCKY
Overview
28
28
years of professional experience
Work History
Licensed Health Insurance Agent
UnitedHealth Group
Jeffersonville, IN
08.2014 - 09.2015
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Educated prospective clients on the benefits of various health insurance options, effectively matching them with suitable plans that met their unique needs.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Assisted clients in understanding complex insurance policies, ensuring they made informed decisions when selecting coverage options.
- Increased client satisfaction by efficiently addressing their insurance needs and providing personalized solutions.
- Handled escalated customer concerns promptly and professionally, resolving issues to the client''s satisfaction.
- Maintained up-to-date knowledge of industry trends and regulatory changes, providing accurate advice to clients and staying ahead of competitors.
- Proactively identify potential coverage gaps for clients, recommending additional products or services to enhance their overall insurance protection.
Sales Associate
Cricket Wireless
Louisville, KY
09.2008 - 05.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Acurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve their needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Monitored customers for signs of security concerns and escalated issues to management.
SITE COORDINATOR
AMERICORP MEMBER
LOUISVILLE, KENTUCKY
01.2007 - 08.2007
- Worked with a team that was essential in helping to put 5 million dollars back into the community
- Facilitated meetings and financial workshops for community based organizations
- Co-planner for volunteer celebration for approx 200 volunteers
- Volunteer recruiter
- IRS certified tax preparer (intermediate certification).
CUSTOMER SERVICE REPRESENTATIVE
CITIGROUP CORPORATION
LOUISVILLE, KENTUCKY
11.2004 - 04.2006
- Assisted customers with loan application and credit card payments with Sears Home Improvement answering 500 plus calls a month with a 97% resolution rate
- Processed loan applications and reconciled customers billing statements
- Provided support for several credit card company accounts for Citigroup, minimal fraud assessment and routed calls to the correct department.
COMPUTER ANALYST
EN POINTE TECHNOLOGIES
LOUISVILLE, KENTUCKY
05.2000 - 08.2003
- Level 2 telephone support for General Electric Appliances
- Assisted customers with software and hardware issues
- Trained end users on software and new procedures for S-net
- Diagnosed and documented various degrees of technical problems, troubleshoot and repair via remote access
- Dispatched/routed calls to appropriate team for resolution
- Installed upgrades and configured office software
- Technical support for approximately 120 outside vendor accounts
- Answered and resolved over 700 calls per month with a SLA (level of service agreement) of 99%
- Computer repair.
Correctional Officer
LUTHER LUCKETT CORRECTIONAL COMPLEX
LAGRANGE, KENTUCKY
04.1987 - 09.1998
- Senior officer of a 200 man housing unit
- Supervisor of a work detail of approx 20 inmates
- Monitored inmate movement.
COMPUTER REPAIR TECHNICIAN
TECH SYSTEMS/MANPOWER TECHNICAL/ACCUSTAFF
LOUISVILLE, KENTUCKY
02.1998 - 07.1998
- Installed and configured PC Systems and data transfers and data restore
- Installed and configured Microsoft operating system on Dell computers
- Installed computer network Windows NT and Windows using LAN/WAN format
- Tested monitored and identified technical problem using the Senor system
- Installed upgrades entered the results in a RMA database.
Education
ASSOCIATE DEGREE (HONORS) -
NATIONAL COLLEGE OF BUSINESS AND TECHNOLOGY
LOUISVILLE, KY05.2000
Skills
- Policy analysis
- Medicare Expertise
- Enrollment processing
- HIPAA knowledge
- Goal-Oriented
- Active Listening
- Call Center Customer Service
References
References available upon request
Timeline
Licensed Health Insurance Agent
UnitedHealth Group
08.2014 - 09.2015
Sales Associate
Cricket Wireless
09.2008 - 05.2013
SITE COORDINATOR
AMERICORP MEMBER
01.2007 - 08.2007
CUSTOMER SERVICE REPRESENTATIVE
CITIGROUP CORPORATION
11.2004 - 04.2006
COMPUTER ANALYST
EN POINTE TECHNOLOGIES
05.2000 - 08.2003
COMPUTER REPAIR TECHNICIAN
TECH SYSTEMS/MANPOWER TECHNICAL/ACCUSTAFF
02.1998 - 07.1998
Correctional Officer
LUTHER LUCKETT CORRECTIONAL COMPLEX
04.1987 - 09.1998
ASSOCIATE DEGREE (HONORS) -
NATIONAL COLLEGE OF BUSINESS AND TECHNOLOGY