Summary
Overview
Work History
Education
Skills
References
Timeline

Michele Stringfellow

Ellijay,GA

Summary

Motivated professional with a strong focus on quality and relationship building to drive success. Demonstrated expertise in efficiently resolving customer issues while maintaining a civil approach. Proven ability to enhance productivity through detailed task analysis and a commitment to increasing customer satisfaction.

Overview

7
7
years of professional experience

Work History

Roving Admin & Project Coordinator Support

Sunshine State Professional Services
Jacksonville, FL
11.2023 - Current
  • Supervise and motivates all project managers.
  • Hires subcontractors and confirms all paperwork is compliant.
  • Collects and processes all client payments for the accounts receivable department.
  • Reviews and organizes all vendor and subcontractor invoices.
  • Obtains vendor and client contacts, permits, and agreements.
  • Act as concierge and contact person for incoming phone calls, vendors, subcontractors, and clients.
  • Assists Controller and provides accounting responsibilities as assigned.
  • Developed and implemented project tracker or calendar to meet and maintain standards.

Account Service Representative III

Fortegra
10.2022 - 07.2023
  • Approved or Denied claims
  • Excellent ability to produce accurate and precise work in a fast-paced environment
  • Handled claims for Life, Disability, Auto Insurance and Death.
  • Call Center experience with insurance policies.
  • 9 month Contract Position

Sr. Mortgage Processor III / Underwriting Assistant

LoanDepot
03.2021 - 07.2022
  • Company Overview: (Remote)
  • Processed Conventional, FHA and VA loans for purchase and refinance transactions according to regulatory and investor guidelines.
  • Obtains FHA case number/CAIVRS/borrower validation or VA case assignment.
  • Communicates clearly and effectively with internal staff or 3rd party vendors.
  • Manage a pipeline of 50-60 loans per month and close 30-45 per month with a revenue of over $14,000,000.00.
  • (Remote)

Assistant Loan Processor

Visionet Systems Inc.
09.2020 - 03.2021
  • Company Overview: (Remote)
  • Responsible for completing complete scrub of mortgage loan application including ordering fraud reports, data verify reports, credit reports and any needed supplements.
  • Completed loan pre-approval as applicable and coordinated with customers regarding any missing items or escalated loans as needed, if unable to pre-approve loan.
  • Performed an audit of required documentation with exceptional quality.
  • (Remote)

Accounts Receivable and Wellness Coordinator

Forever Vets Animal Hospital
07.2018 - 08.2020
  • Responsible for collecting payments from clients and selling Wellness Plans as well as canceling and renewing plans as needed.
  • Communicated with clients via emails, calls and written correspondence regarding past due payments for all 9 locations.
  • Coordinated with 3rd party collection agency as needed and set up payment plans to assist clients with payment.
  • Performed an audit of accounts daily and provided status at weekly meetings.

Education

Bachelor's degree - Biology

George Mason University

Skills

  • Phone etiquette and communication
  • Microsoft 365 proficiency
  • Adobe Acrobat expertise
  • Spreadsheet management

Attention to detail

  • Employee scheduling and coordination
  • Project management
  • Deadline compliance

References

References available upon request.

Timeline

Roving Admin & Project Coordinator Support - Sunshine State Professional Services
11.2023 - Current
Account Service Representative III - Fortegra
10.2022 - 07.2023
Sr. Mortgage Processor III / Underwriting Assistant - LoanDepot
03.2021 - 07.2022
Assistant Loan Processor - Visionet Systems Inc.
09.2020 - 03.2021
Accounts Receivable and Wellness Coordinator - Forever Vets Animal Hospital
07.2018 - 08.2020
George Mason University - Bachelor's degree, Biology

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Michele Stringfellow