Michele Sutton
Seymour,IN
Summary
Results-driven Regional Operations Manager with a proven track record in enhancing operational efficiency, fostering teamwork, and driving performance improvements across multiple regions.
Overview
14
14
years of professional experience
Work History
Regional Operations Manager
First Call Staffing
Columbus, IN
01.2013 - Current
- Coordinated staffing efforts to align with client needs and project requirements.
- Led performance reviews, providing constructive feedback to support employee growth and development.
- Managed vendor relationships, negotiating contracts to optimize service delivery and cost-effectiveness.
- Collaborated with other departments to create cohesive business plans that aligned with company objectives.
- Cultivated a positive work environment through team-building exercises and open channels of communication.
- Improved customer satisfaction rates by implementing responsive protocols addressing concerns quickly and efficiently.
- Led efforts towards achieving monthly targets consistently through strategic planning and resource allocation.
- Fostered strong relationships with key clients, ensuring long-term loyalty to the company.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Conducted performance evaluations and provided constructive feedback to employees.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Oversaw daily operations across multiple locations, ensuring compliance with company policies and safety regulations.
- Mentored and trained junior team members, fostering skill development and knowledge sharing within the team.
Manager
First Call Staffing
Columbus, IN
06.2012 - 01.2013
- Oversaw staffing operations to ensure efficient hiring and onboarding processes.
- Developed and implemented strategies to enhance employee retention and satisfaction.
- Led a team of recruiters, providing mentorship and training to enhance performance and efficiency.
- Fostered relationships with external recruiting agencies to expand outreach efforts and increase candidate flow.
- Established effective communication channels between recruiters and hiring managers, fostering a collaborative environment that supported efficient decisionmaking.
- Led recruitment marketing campaigns targeting passive candidates in niche markets using tailored messaging and content strategies.
- Sourced top-quality candidates through various channels including job boards, social media, and networking events.
- Implemented candidate feedback surveys to assess and improve the overall recruitment experience for prospective employees.
- Facilitated interview training sessions for hiring managers to improve candidate experience during the selection process.
- Developed strong relationships with hiring managers to better understand their talent needs, leading to more successful candidate placements.
- Oversaw the development of job descriptions aligned with organizational objectives and ensured they accurately represented role requirements.
- Streamlined recruitment processes by implementing an applicant tracking system, resulting in improved efficiency and reduced timetohire.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Recruited top talent to maximize profitability.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
Education
Associate of Science -
Associate of Science - Human Services
Ivy Tech Community College of Indiana
Indianapolis, IN05-2012
Skills
- Operational efficiency
- Excellent interpersonal skills
- Staffing oversight
- Outstanding communication skills
- Forecasting
- Key performance indicators
- Federal regulations
- Compliance management
- Staff supervision
- Expense tracking
- Budgets
- Supervisory role background
- Customer and vendor relations
- Teamwork and collaboration
- Recruitment
- Customer service management
- Employee scheduling
- Performance improvements
- Relationship building
- Business development
- Staff hiring
- Staff scheduling
- Operations oversight
- Operations management
- Goal setting
- Decision-making
- Customer service
- Revenue generation
- Desktops, laptops, and mobile devices
- Employee relations
- Business growth initiatives
Accomplishments
- Supervised team of 8 staff members and 300 employees.
Timeline
Regional Operations Manager
First Call Staffing
01.2013 - Current
Manager
First Call Staffing
06.2012 - 01.2013
Associate of Science -
Associate of Science - Human Services
Ivy Tech Community College of Indiana
Manager of the year
I received the honor of Manager of the year by hitting and exceeding my quarterly sales goals. I received a trip for this award.