Michele Swain

• Assisted patrons in locating and checking out materials using library management systems.
• Maintained organization of library collections through cataloging and shelving activities.
• Provided support in planning and executing community outreach programs to promote library resources.
• Responded to patron inquiries, offering guidance on available resources and services.
• Collaborated with staff to develop engaging educational programs for children’s departments
• Facilitated library programming, resulting in increased community engagement and participation.
• Supervised volunteers or interns during designated tasks, providing guidance and support as needed.

Ensured superior quality for customer service.

Ensured high levels of client satisfaction.

• Assisted in daily salon operations, ensuring a welcoming environment for clients.
• Supported staff with scheduling and appointment management using salon software tools.
• Learned inventory management processes to maintain stock levels and product organization.
• Observed and contributed to customer service practices, enhancing client satisfaction experiences.
• Controlled inventory by tracking expenses, purchases, and shelf stock.
• Managed cash flow, business transactions, banking, and accounting processes.
• Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
• Oversaw salon employee performance, facility cleanliness, and sales.
• Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
• Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
• Ensured compliance with health regulations through diligent inspection of salon facilities and adherence to safety guidelines.
• Developed a strong referral program by encouraging satisfied clients to recommend the salon to their friends and family members.
• Boosted sales of beauty products by creating attractive displays and offering personalized recommendations based on client needs.