Michele Swartz
Crescent,OR
Summary
Dynamic professional with a strong work ethic and excellent communication skills, honed at Gilchrist Forest Products. Proven ability to enhance operational efficiency and ensure safety protocols. Recognized for exceptional customer service and effective team collaboration, consistently achieving production goals while maintaining meticulous records. A fast learner dedicated to continuous improvement.
Overview
16
16
years of professional experience
Work History
Scale House Operator
Gilchrist Forest Products
Gilchrist, Oregon
09.2022 - Current
- Operated scale to weigh inbound and outbound trucks accurately.
- Recorded weight data and ensured compliance with company standards.
- Monitored traffic flow at scale house to maintain efficiency.
- Assisted drivers with documentation and addressed inquiries promptly.
- Maintained cleanliness and organization of scale house area.
- Implemented safety protocols to ensure a secure working environment.
- Greeted customers, directed haulers and answered questions accurately.
- Maintained accurate records of incoming and outgoing shipments.
Relief Operator
Gilchrist Forest Products
Gilchrist, Oregon
05.2020 - 11.2021
- Relieved individuals for appropriate breaks and lunches.
- Operated machinery to process wood products efficiently and safely.
- Monitored production lines for quality control and operational efficiency.
- Maintained equipment and performed routine maintenance to ensure reliability.
- Collaborated with team members to meet daily production goals and deadlines.
- Assisted in training new operators on safety protocols and equipment use.
- Followed safety regulations to create a secure working environment for all staff.
- Reported equipment issues promptly to minimize downtime during production shifts.
- Maintained cleanliness of work area and equipment in accordance with safety regulations.
Bartender Server
Bigfoot Tavern
Crescent, OR
02.2018 - 03.2020
- Ensured superior service and efficiency at all times.
- Anticipated guest needs, and provided proactive service.
- Reviewed identification in adherence to state and federal laws for serving alcohol.
- Built a solid rapport with many frequent patrons to cultivate guest loyalty.
- Maintained accuracy and efficiency when processing sales transactions.
Produce Clerk/Cashier
Albertsons
Eugene, OR
06.2016 - 12.2017
- Routinely answered customer questions regarding merchandise and pricing.
- Stocked and replenished merchandise according to store merchandising layouts.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Actively pursued personal learning and development opportunities.
- Politely assisted customers in person and via telephone.
- Responded to all customer inquiries thoroughly and professionally.
Parachute Rigger
USN
Whidbey Island, Washington
03.2010 - 03.2014
- Operated and maintained communications equipment.
- Ensured the safety of pilots and aircrew gear.
- Maintained all flight equipment for 17 aircrew and pilots.
- Repaired and replaced old, broken and worn equipment.
- Kept all tools, parts and new pieces organized and accounted for.
- Checked out and assigned all NVG's and new flight gear.
Education
Associates of Business Management - Business
Central Oregon Community College
Bend, OR2019
Skills
- Customer service
- Strong work ethic
- Strong communication skills
- Quick problem solver
- Fast learner
- Employee training and development
- Organized
- Excellent judgment
- Respectful and dependable
- Great time management
- Attention to detail
- Prioritizing
- Creative
- Personable
- Record keeping
- Safety protocols
- Customer relationship management
- Team collaboration
- Effective communication
- Problem solving
Timeline
Scale House Operator
Gilchrist Forest Products
09.2022 - Current
Relief Operator
Gilchrist Forest Products
05.2020 - 11.2021
Bartender Server
Bigfoot Tavern
02.2018 - 03.2020
Produce Clerk/Cashier
Albertsons
06.2016 - 12.2017
Parachute Rigger
USN
03.2010 - 03.2014
Associates of Business Management - Business
Central Oregon Community College