Michele Twisdom

Process incoming and outgoing wires while managing daily operations.
Assist members with website inquiries to enhance user experience.
Compiled monthly IOTA reports for submission to Florida state authorities.
Generated various reports, ensuring compliance and accuracy in documentation.

Processed payroll and ACH transactions to Mexico, ensuring timely payments.

Balanced general ledgers daily to maintain accurate financial records.

Resolved non-posted items, verified NSF items, and posted incoming returns to customer accounts.

Managed stop payments and addressed check disputes efficiently.

Verified cash orders for banking centers to ensure compliance and accuracy.

Balanced correspondent accounts to support overall financial integrity.

Facilitated timely check-in and check-out processes for guests at the resort.
Delivered exceptional customer service to enhance guest experiences.
Performed cashier duties, ensuring accurate transactions and financial integrity.
Assisted with product inquiries, providing knowledgeable support to customers.
Maintained cleanliness of work areas to ensure a welcoming environment.

Managed high-volume phone lines for domestic and international reservations.
Responded to customer inquiries with accurate and relevant information.
Mastered customer service call script within established timeframes.