Michele West
Remote: AZ, OK, NC,SC, TN, TX,Tennessee
Summary
Offering key skills in critical thinking and customer service, eager to learn and develop in a dynamic claims environment. Contributes a proactive approach to understanding insurance policies and regulations, coupled with strong analytical and communication skills. Ready to use and develop these abilities in the Claims Adjuster/Claim Specialist- Property role.
Personable and detail-focused individual with knack for problem-solving and customer service excellence. Possesses solid understanding of claims processes and proficient in data analysis and documentation. Aims to facilitate efficient claims resolution and optimize customer satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Claims Specialist
Statefarm Mutual Insurance
05.2023 - 03.2025
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
- Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
- Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and the organization.
- Followed up with customers on unresolved issues.
- Collaborated with cross-functional teams to optimize claims handling procedures, resulting in improved productivity.
- Provided exceptional customer service during stressful situations by offering empathy and support while resolving issues efficiently.
Education
Some Collège
Nashville State Community College
Nashville, TNGED -
Nashville State Community College
Nashville, TN01.2014
Skills
- Claims processing
- Verbal communication
- Coverage assessments
- Settlement determinations
- Policy Interpretation
- Claims analysis
- Documentation review
- Estimate preparation
- Decision-making
- Customer service
- Teamwork and collaboration
- Problem-solving
Professional Career Fields
- Automobile /Property Damages/ Total Loss - Insurance Claim Adjuster
- Corporate Support Specialist - Remote/ Call Center Environment
- Educational College Campuses - Administrative Positions
- Banking & Retail Sales - Financial Institutions
- Mortgage Lending - LO, LOA, and Loan Processor (NMLS)
Certification
- Licensed Claim Adjuster & Completed Continual Educational Courses
- Obtained National Mortgage Listing Services, #125229
- Obtained Public Notary, GA, TN, CA, CO
- Obtained Real Estate Continual Education Courses
Phone Numbers
+1 615 505 3437 or 931 561 3452
Personal Information
Willing To Relocate: Anywhere
Timeline
Claims Specialist
Statefarm Mutual Insurance
05.2023 - 03.2025
Some Collège
Nashville State Community College
GED -
Nashville State Community College
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