Michele Wheeler
Grand Prairie,TX
Summary
Experienced and knowledgeable closer with proven track record of exceeding daily goals with the ability to adapt easily. Recognized for versatile team building skills and flexibility enabling maximum results. Detail-oriented and methodical Closer successful in assembling closing documentation for Conventional, Refinance, FHA, VA, USDA, Cashout loans. Work quickly and accurately to meet strict standards, clear issues and prepare document packages. Handle industry-funded and government-backed loans with skill and efficiency.
Overview
24
24
years of professional experience
Work History
Sr. Loan Closer
Franklin American Mortgage Co., A Division Of Citizens Bank
2016.05 - 2023.12
- Prepare loan closing packages for Conventional, Refinances, Cashouts, FHA and VA loans
- Balance CD and initiated wires
- Work with post closing to resolve outstanding issues necessary to ensure the marketability of loans.
- Prepared and closed 878 loans in the month of June 2023 alone as a team.
Wholesale Funder
Franklin American Mortgage Co., A Division Of Citizens Bank
2011.04 - 2016.04
- Reviewing documents per the type of loan and providing funding authorization.
Collateral Auditor
Franklin American Mortgage Company
2009.04 - 2011.04
- Process mail - opening, checking system to see if the actual has been received, scanning the notes, bailee wires, allonges
- Audit Collateral Packages - compare note to mtg, anything that doesn't match up, put on hold and request corrections from Auditors
- Corrections - making sure any corrections sent in is what was missing to send to funding bank.
Records Coordinator, Employee Services
Commercial Metals Companies
2007.12 - 2009.03
- Responsible for coordinating all paperwork flow between local HR at the branches and data administration for SAP payroll data entry
- Peer review and provide quality assurance for all types of payroll data (rate changes, new hires, taxing information, transfers, etc.) entered by data administrators for accuracy by reviewing info types in SAP
- Process all incoming internal data forms, unemployment claims, medical child support orders, etc
- And distribute to appropriate area for processing
- Organize and maintain all employee personnel and benefit files adhering to all regulatory requirements for file separation and file retention
- Act as liaison between local HR at branches and corporate data team to resolve data issues
- Organize and maintain all employee personnel and benefit files adhering all regulatory requirements for file separation and file retention
- Serve as back-up for employee service representative in call center.
Administrative Assistant, Retirement Plans
Commercial Metals Companies
2005.02 - 2007.12
- Perform accounting functions necessary to track plan assets and activities
- Use software applications to develop reports and track plan activities
- Participate in the enrollment processes for all plans
- Primary responsibility for weekly reconciliation and approval of 401(k) funding data for over 9,000 participants
- Assisted in analyzing and reviewing 401(k) loan reprocesses
- Assisted in analyzing and reviewing monthly updates and withdrawals for the non-qualified plan
- Communicated with branch personnel to verify and correct employee data used in plan administration
- Respond to requests for information from participants, recordkeepers, other departments and others to address all client service issues and provide necessary research, problem solving and resolution support
- Participate in employee education and enrollment meetings, including travel to other locations
- Assist in preparation of administrative procedures
- Work with the Coordinator to set reasonable goals for performance and for career development
- Assist the Coordinator in performing other administrative functions
- Performed other duties and special projects as assigned
- Managed Security Building Access Cards for all employees.
Retirement Plan Analyst
ING/ReliaStar
2000.01 - 2004.12
- Loaded payroll data via tapes, diskettes and Excel spreadsheets
- Responsible for 60 plus accounts
- Consistently satisfied plan sponsors questions pertaining to participant's accounts during initial calls
- Apply eligibility rules to participant requests for In-Service Withdrawals, Hardships, Loans, 59 ½ Distributions, Contribution Refunds and process requests if eligibility rules were met
- Reconciled the employer plan account to the payments received which included 401(k) employee and employer contributions and loan payments; identified differences in cash received versus payroll file provided and contacted plan sponsor to resolve any issues
- Consistently met 48 hr deadline to process payments
- Prepared reports for external auditors to identify discrepancies in loan balances; researched loan history records for the audit period to resolve discrepancy
- Answer client questions regarding day to day processing or specific questions on participant's accounts
- Studied for Series 6.
Education
Some College (No Degree) -
Mountain View College
Dallas, TXSkills
- Title Review
- Loan Processing
- Team Collaboration
- Closing Procedures
- Pipeline Management
- Time Management
- Document Preparation
- Data Entry
- Attention to Detail
- Customer Service
- Adaptability
- Post-Closing Audits
- Conflict Resolution
Computer Experience
Eager to use my organization skills and attention to detail to help build committed relationships.
Mainframe: IBM/MVS, TSO/ISPF, Panvalet, Fileaid, OS/JCL, CICS, DCAS, OMNI, Oracle, SAP, OnBase
PC: Windows, WordPerfect, Microsoft Excel, Power Point, Clientele, MS Dos.
Timeline
Sr. Loan Closer
Franklin American Mortgage Co., A Division Of Citizens Bank
2016.05 - 2023.12
Wholesale Funder
Franklin American Mortgage Co., A Division Of Citizens Bank
2011.04 - 2016.04
Collateral Auditor
Franklin American Mortgage Company
2009.04 - 2011.04
Records Coordinator, Employee Services
Commercial Metals Companies
2007.12 - 2009.03
Administrative Assistant, Retirement Plans
Commercial Metals Companies
2005.02 - 2007.12
Retirement Plan Analyst
ING/ReliaStar
2000.01 - 2004.12
Some College (No Degree) -
Mountain View College
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