MICHELE WIERSMA
POTTERVILLE,MI
Summary
Detail-oriented court judicial assistant with strong skills in legal analysis, document organization, and communication. Proven ability to streamline court processes and uphold confidentiality.
Highly organized judicial assistant with over 20 years of experience in managing case files and coordinating court schedules. Expertise in legal research and document preparation, ensuring compliance and enhancing courtroom efficiency. Committed to facilitating positive interactions among judges, attorneys, and litigants.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Court Judicial Assistant
54A District Court
Lansing, MI
06.2001 - Current
- Managed case files and documentation to ensure compliance with court procedures.
- Coordinated schedules for court hearings, optimizing time management for judges and attorneys.
- Conducted legal research to support judicial decision-making and improve case outcomes.
- Assisted in drafting legal documents, enhancing accuracy and clarity of court filings.
- Coordinated remote hearings effectively using video conferencing technology during unexpected situations such as pandemic restrictions or inclement weather events.
- Helped maintain a safe and secure courthouse environment by coordinating with security personnel on emergency preparedness plans and protocols.
- Ensured timely communication with attorneys, litigants, and witnesses for smooth courtroom proceedings.
- Upheld strict ethical standards while handling sensitive matters such as family law disputes or criminal cases involving minors.
- Collaborated with other court staff to ensure efficient workflow and prompt responses to inquiries from the public or legal professionals.
- Maintained confidentiality of sensitive information while processing high-profile cases with discretion and professionalism.
- Streamlined court processes by organizing and maintaining accurate case files and records.
- Supported the judge during trials, ensuring proper documentation of evidence, testimony, and exhibits for accurate recordkeeping.
- Facilitated efficient courtroom operations by maintaining proper courtroom decorum and ensuring compliance with established rules and procedures.
- Enhanced judicial efficiency by managing daily court calendars and scheduling hearings.
- Promoted a positive courtroom environment by providing exceptional customer service to all parties involved in cases.
- Assisted self-represented litigants by providing clear information on court processes and requirements, improving their understanding of the judicial system.
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Provided assistance to attorneys and court personnel in courtroom
- Answered telephone calls, took messages and transferred calls to appropriate colleagues.
- Prepared court orders and judgments for signature.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Assisted court in scheduling hearings, meetings and other events to support seamless operations.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Managed administrative duties such as filing documents, scheduling meetings and tracking case statuses.
Claims Representative Associate
Hastings Mutual
Hastings, MI
08.1996 - 05.2001
- Processed claims efficiently, ensuring compliance with company guidelines and industry regulations.
- Evaluated claim submissions for accuracy, identifying discrepancies and facilitating timely resolutions.
- Assisted clients in understanding policy coverage and claims procedures, enhancing customer satisfaction.
- Collaborated with cross-functional teams to resolve complex claims issues, improving overall workflow efficiency.
- Provided excellent customer service by addressing concerns and answering questions promptly and professionally.
- Conducted thorough investigations by gathering relevant information from various sources.
- Reviewed policy documents to determine appropriate coverage levels for each individual case, ensuring fairness in settlement decisions.
- Reduced loss ratios through diligent investigation efforts aimed at identifying potential fraud or misrepresentation cases.
- Enhanced customer satisfaction with prompt and accurate claim settlements.
- Educated policyholders on coverage details and assisted them in understanding their benefits.
- Negotiated fair settlements, balancing the interests of both policyholders and the company.
- Streamlined communication between departments to expedite the claims process.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Collaborated with internal departments and external vendors to resolve claims.
- Checked documentation for accuracy and validity on updated systems.
- Posted payments to accounts and maintained records.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Processed and recorded new policies and claims.
Education
High School Diploma -
Delton-Kellogg
Delton, MISkills
- Telephone skills
- Case evaluation
- Courtroom etiquette
- Legal analysis
- Document organization
- File management
- Court procedures
- Legal terminology
- Calendar management
- Administrative tasks
- Meeting coordination
- Transcription
- Confidentiality
- Case file preparation
- Creative problem solving
- Data entry
- Filing systems
- Office management
- Document preparation
- Docket management
- Court processes
- Courtroom procedures
- Docket preparation
- Teamwork
- Proofreading
- Strong organization
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Decision-making
- Analytical thinking
- Conflict resolution
- Professionalism
- Client confidentiality
- Court proceedings
Certification
Certified Electronic Recorder
Timeline
Court Judicial Assistant
54A District Court
06.2001 - Current
Claims Representative Associate
Hastings Mutual
08.1996 - 05.2001
High School Diploma -
Delton-Kellogg