Michele Williams
Richwood,WV
Summary
Talented kitchen leader offer over 10 years of experience in preparing and serving diverse foods. Motivates employees to exceed customer expectations in high-volume settings while maintaining strong quality and cost controls. Service-oriented with good multitasking, safety management and decision-making skills. Skilled Kitchen Manager knowledgeable about best practices, safe food handling and inventory management.
Overview
17
17
years of professional experience
Work History
Kitchen Manager
Applebee's Grill + Bar
Summersville, WV
04.2021 - Current
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Checked and tested foods to verify quality and temperature.
- Developed kitchen staff through training, disciplinary action and performance reviews.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Managed restaurant marketing, sales building and community involvement.
- Purchased food and cultivated strong vendor relationships.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining accuracy.
- Helped general management develop prices based on inventory costs and portion sizes.
Hospatality Manager
Applebee's Grill + Bar
Summersville, WV
06.2020 - Current
- Created plans and communicated deadlines to complete projects on time.
- Conducted research, gathered information from multiple sources and presented results.
- Onboarded new temps by entering employee information into systems.
- Maintained energy and enthusiasm in fast-paced environment.
- Worked flexible hours across night, weekend and holiday shifts.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Collaborated with team members to achieve target results.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Resolved problems, improved operations and provided exceptional service.
Lead Bartender
Applebee's Grill + Bar
Summersville, WV
11.2018 - Current
- Followed strict recipes and drink measurements to minimize product used.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Consulted with managers to organize special events and promotions.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Served high customer volumes during special events, nights and weekends.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
Assistant Manager
Applebee's Grill + Bar
Summersville, WV
09.2022 - Current
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Recognized staff for contributions to company success to foster engagement and increase productivity.
- Created employee schedules to align coverage with forecasted demands.
Cosmetologist
Self-employeed
Pampa, TX
06.2008 - 09.2014
- Researched latest trends in hair and makeup to stay updated on color, style and technique.
- Maintained client treatment records and designed long-term care programs for return customers.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Created marketing advertisements to increase awareness of services and boost sales.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Processed payments, entering sales in register for prompt customer service.
Kitchen Manager
Coney Island USA
Pampa, TX
07.2014 - 11.2017
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Managed restaurant marketing, sales building and community involvement.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Maximized quality assurance by completing frequent line checks.
- Motivated staff to perform at peak efficiency and quality.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Education
Some College (No Degree) - Cosmetology Education And Buisness
Frank Phillips College
Borger, TXGED -
Webster County High School
Webster, WV05.2004
Skills
- Vendor Relations
- Staff Scheduling
- Budget Management
- Performance Improvement
- Team Leadership
- Shift Scheduling
- Labor and Overhead Cost Estimation
- Inventory Management
- Safe Food Handling
- Front of House Management
- Productivity Improvements
- Kitchen Management
- Guest Relations
Timeline
Assistant Manager
Applebee's Grill + Bar
09.2022 - Current
Kitchen Manager
Applebee's Grill + Bar
04.2021 - Current
Hospatality Manager
Applebee's Grill + Bar
06.2020 - Current
Lead Bartender
Applebee's Grill + Bar
11.2018 - Current
Kitchen Manager
Coney Island USA
07.2014 - 11.2017
Cosmetologist
Self-employeed
06.2008 - 09.2014
Some College (No Degree) - Cosmetology Education And Buisness
Frank Phillips College
GED -
Webster County High School
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