Michele Williams
Sparta
Summary
Dynamic Senior Manager with a proven track record at SUBWAY® Restaurants, excelling in strategic planning and operations management. Enhanced team productivity through effective leadership and cross-functional collaboration, achieving significant cost reductions and improved profit margins. Adept at problem-solving and decision-making, fostering a high-performance culture that drives results.
Overview
11
11
years of professional experience
Work History
Senior Manager
SUBWAY®Restaurants
09.2014 - Current
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Evaluated hiring, firing, and promotions requests.
- Ordered new equipment and inventory and scheduled repairs for damaged equipment.
- Negotiated high-value contracts with new suppliers, securing better pricing and terms, which improved profit margins.
- Enhanced team performance with regular coaching sessions, focusing on individual strengths and areas for improvement.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School Diploma - Required
S.a.i.l.s
Sparta, WI02.2009
Skills
- Strategic planning
- Cross-functional collaboration
- Operations management
- Cross-functional team coordination
- Troubleshooting and problem resolution
- Documentation and reporting
- Operations planning
- Teamwork and collaboration
- Team leadership
- Problem-solving
- Project planning
- Problem resolution
- Decision-making
- Budget management
Timeline
Senior Manager
SUBWAY®Restaurants
09.2014 - Current
High School Diploma - Required
S.a.i.l.s
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