Michele Woodward
Customer Service Rep.
Bradenton,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Customer service and the Billing industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Thank you for taking the time to consider me for this position.
Overview
19
19
years of professional experience
Work History
Customer Service Representative Billing
Manatee County Utilities
Bradenton, FL
08.2002 - 01.2022
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Responded proactively and positively to rapid change.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 99%.
- Sought ways to improve processes and services provided.
Education
GED -
Boyertown Area Senior High School
Boyertown, PA07.1986
Skills
- Issue and Complaint Resolution
- Multitasking and Prioritization
- Customer Data Confidentiality
- Calm and Professional Under Pressure
- Courteous with Strong Service Mindset
- Responding to Difficult Customers
- Building Customer Trust and Loyalty
- Data Entry and Maintenance
- Understanding Customer Needs
- Upbeat and Positive Personality
- Customer Account Management
- LiveChat Messaging
- Proactive Self-Starter
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Customer Service Representative Billing
Manatee County Utilities
08.2002 - 01.2022
GED -
Boyertown Area Senior High School
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