Michele Zenner

I have been the on duty manager for the 7 years i have been with US Cellular, with that responsibility I answered any concerned customer questions and resolving any issues they may have. I was responsible for the scheduling for the employees for a month ahead of time. I was the trainer for all the new hires and as a sales reprehensive I maintained high level numbers each month.

Create new customer accounts, sell services to new and upsell to existing customers by exploring their needs and interest. Suggest products based upon information obtained. Train new hire classes and work as the night manager 3 nights a week by closing the store and preparing night deposits for Garda. Responsible for any concern costumer and resolving any issues they may have. Maintain high level of performance each month.

Create new customer accounts, Sell services to new customers and upsell existing customers, by exploring their needs and interest and suggesting products based upon information obtained. Use skills to retain current cable, internet and phone customers by answering product and service questions. Resolve product, billing, or service problems by clarifying the customers complaint, determining the cause of the problem, selecting and emplaning the best solution to solve the problem, expediting correction or adjustment, sometimes following up to ensure resolution. Responsible for troubleshooting cable issues by phone and scheduling trouble call appointments. Track any trends in customer calls and alerts the correct team. Trained the new hire classes and replaced the manager as interim manager. Maintained high performance level stats.