Highly motivated, uniquely qualified candidate seeking a full-time, remote opportunity in customer service as a second job. Extensive experience working with internal and external customers in many different situations. Equally successful working independently, or as part of a team. Focused on quality, speed and developing quality relationships.
Hi, I’m
MICHELE L. DALTON
San Jose,CA
Summary
Overview
24
years of professional experience
Work History
CepheidSunnyvale, CA
Senior QC Controls Analyst
10.2021 - Current
Job overview
- Performs and documents laboratory testing of finished product per Procedure
- Analyzing data according to established methods and product specifications
- Revises and updates product testing procedures, work instructions, and worksheets
- Performs laboratory and equipment maintenance/calibration activities and maintains laboratory reagent and control material inventories
- Recipient of 'Make it Happen' award for excellence in position.
Genentech
Contracted Research Assistant
01.2011 - 10.2012
Job overview
- Laboratory Technician in a Biomarker Target Assay Group
- Prepare tumor and non-tumor tissue for further study / development of assays
- High volume deparaffinization, macro- and microdissection
- RNA and DNA isolation
- Various organizational and procedural suggestions and implementations.
SciGene
Technical Inside Sales Representative
01.2008 - 01.2011
Job overview
- Sales/Technical Support/Customer Support Representative focusing on microarray technology and capital equipment
- Develop protocols and SOPs for Sales, Technical Services and Marketing Departments
- Provide existing customer base with technical assistance
- First line trouble-shooting customer issues with instruments and equipment
- Participate in national trade shows and seminars
- Design and follow through of concurrent marketing campaigns to locate decision makers, funding and quality of target contacts
- Generate qualified capital equipment leads for outside sales representatives.
BioGenex Laboratories
Lead Account Development Specialist
01.2002 - 10.2005
Job overview
- Senior Inside Sales / Technical Support Representative for a biotech company selling reagents and capital equipment
- Supervise other inside sales representatives and technical support personnel
- Develop and implement hands-on training programs for new Sales Representatives and Technical Support Specialists
- Troubleshoot and work with complex Technical Support clients
- Cover Technical Support landlines, if necessary
- Generate qualified capital equipment leads for outside sales representatives
- Grew reagent sales from 63% to plan when I took over a large territory (11 states) to 122% to plan
- National Accounts (>$1,000,000 per year)
- Government Contract Liaison.
Astra Zeneca Pharmaceuticals
Pharmaceutical Sales Specialist
10.2000 - 12.2001
Job overview
- Represent three gastrointestinal and cardiovascular products and convince doctors to prescribe them based on clinical data and rapport building
- Customer Development Award received October, 2001
- 2 in SF Bay Area in Total Rx for Gastrointestinal Product
- 13% Above Target for Beta-blocker Product
- Consistently >105% to plan for ACE-inhibitor Product
- Scientific Consultant for Beta-blocker Product provided scientific training to other sales representatives on product
- Pharmacy Specialist trained other sales reps how to interact with pharmacists
- New Product Launch.
Microgenics
Immunochemistry Production Chemist
12.1999 - 10.2000
Job overview
- Production chemist of reagents and controls in a biochemical laboratory environment
- Development of Drug Calibrators/Controls
- Production of Immunoassay Reagents
- High Pressure Liquid Chromatography (HPLC)
- Hitachi 717 and Synchron Programming
- Testing of Products/Troubleshooting.
Education
California Polytechnic State UniversitySan Luis Obispo, CA
Bachelor of Science in Biochemistry
12.1999
University Overview
Cuesta CollegeSan Luis Obispo, CA
Associate of Science in General Education
06.1997
University Overview
Skills
- Microsoft Excel/Word/Powerpoint
- Customer Service
- Problem-solving abilities
- Data Entry
- Administrative and Office Support
- Complaint Handling
- Calm and Professional Under Pressure
- Work Prioritization
- Salesforce CRM
- Highly organized
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior QC Controls Analyst
Cepheid
10.2021 - Current
Contracted Research Assistant
Genentech
01.2011 - 10.2012
Technical Inside Sales Representative
SciGene
01.2008 - 01.2011
Lead Account Development Specialist
BioGenex Laboratories
01.2002 - 10.2005
Pharmaceutical Sales Specialist
Astra Zeneca Pharmaceuticals
10.2000 - 12.2001
Immunochemistry Production Chemist
Microgenics
12.1999 - 10.2000
California Polytechnic State University
Bachelor of Science in Biochemistry
Cuesta College
Associate of Science in General Education