Michele M. Cross-Donovan, RN
Norristown,PA
Summary
Motivated, dedicated and compassionate candidate with 27 years experience in health care, is actively seeking a challenging role as a nurse in a dynamic, healing environment. Will contribute expertise in patient care with communication and interpersonal skills as well as team building skills, disease management, critical thinking and problem solving. Embraced leadership roles such as precepting and mentoring members of a healthcare team. Well versed in geriatric and behavioral health diagnosis', medications and other treatments with excellent documentation skills. A dedicated team player providing safe therapeutic care; assessing and caring for patients holistically to provide mind/body and spiritual healing while utilizing excellent judgement skills. Open to new challenges and motivated to continually improve self both personally and professionally. Believes everyone should be treated respectfully. Proficient in Epic, Meditech and INview platforms.
Overview
21
21
years of professional experience
Work History
Home Health Care Nurse
Complete Care Strategies
King Of Prussia, PA
10.2023 - Current
- Provided direct nursing care to patient in their home, including wound care, medication management and administration, patient education and monitoring of vital signs.
- Monitored changes in patient health status and reported to physician or other healthcare professionals as necessary.
- Instructed families and caregivers on proper homecare techniques such as dressing wounds, administering medications, providing nutrition and hydration therapy.
- Collaborated with interdisciplinary team members to ensure quality patient outcomes.
- Prepared comprehensive reports detailing visits made, treatments provided and results obtained from each visit.
- Educated family and caregivers about disease processes, treatments options and symptom management strategies.
- Assisted with end-of-life decisions by providing emotional support to family members.
- Counseled patients regarding lifestyle modifications required for optimal health outcomes.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
Clinical Behavioral Health Assistant
Accolade Inc.
Plymouth Meeting, Pa
12.2020 - 03.2023
- Promoted patient comfort by quickly responding to calls and handling diverse needs.
- Collaborated with prescribing professionals to get patients necessary medications.
- Served as lead clinician for patients with bipolar, depression, anxiety and personality disorders.
- Conducted intake assessments with patients and relatives to gather case history.
- Responded to patient and family questions regarding medication issues, problem behaviors and medication refills.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
- Attended educational workshops to maintain current competency and licensure in nursing specialty.
- Answered incoming patient calls, gathering history and symptoms to determine scope of medical complaints.
- Cultivated professional conduct operating under triage nursing care guidelines.
- Rendered telephone advice according to established guidelines and protocols.
- Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Educated patients relative to health care urgency and community resources available to meet needs.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
- Referred patients to specialized health resources or community agencies to furnish additional assistance.
- Maintained confidentiality in matters related to patient, family and client facility staff.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Documented services discussed and provided details in electronic medical records.
Registered Nurse- (Charge) Senior Behavioral Health Unit
Suburban Community Hospital
Norristown, Pa
02.2003 - 11.2020
- Provide safe, direct holistic patient care through therapeutic interactions, structuring therapeutic milieu, following facility policies and procedures and by collaborating with the whole healthcare team.
- Plan and educate patients to improve their health and behaviors to meet their needs: mentor and educate nonprofessional staff to build strong effective team work and act as a leader in encouraging self growth with patients and staff.
- Document observations of patient behavior and status to the administered plan
- Administer medications and treatments as ordered by a physician as well as monitor medication plan and record changes
- Coordinate with medical and paramedical professionals to provide appropriate input and effectively plan a treatment regime for the patient
- Identify behavioral problems and make suitable recommendations to ease their suffering
- Carry out physician orders and implement basic nursing interventions
Education
BSN -
Eastern University
01.2016
Diploma of Nursing -
Roxborough Memorial Hospital School of Nursing
01.1998
Associate Degree -
Montgomery County Community College
01.1994
Skills
- Creative Problem Solving
- Accurate Documentation
- Decision Making
- Attention to Detail
- Patient Care Assessment
- Compassionate and Caring
- Clear Patient Communication
- Care Coordination
- Critical Thinking
- Specialized Healthcare Referrals
- Needs Assessment
- Treatment Recommendations
- Alternative Treatments
- Active Listening
- Chemical Dependency Care
- Verbal and Written Communication
- De-escalation Techniques
- Therapeutic Intervention
- Suicide Prevention
- HIPAA Compliance
- Addiction Treatment
Timeline
Home Health Care Nurse
Complete Care Strategies
10.2023 - Current
Clinical Behavioral Health Assistant
Accolade Inc.
12.2020 - 03.2023
Registered Nurse- (Charge) Senior Behavioral Health Unit
Suburban Community Hospital
02.2003 - 11.2020
BSN -
Eastern University
Diploma of Nursing -
Roxborough Memorial Hospital School of Nursing
Associate Degree -
Montgomery County Community College