Rhodora Wong
West Chester
Summary
Dedicated healthcare professional with over 30 years in nursing and medical administration. Expertise in patient care coordination, compliance with healthcare regulations, and electronic health records management. Proven ability to enhance patient satisfaction and operational efficiency through strong organizational skills and effective communication.
Overview
1
1
Certification
31
31
years of professional experience
Work History
Home Health Care Nurse
Quality Life Services Home Health
Fairfield
03.2021 - Current
- Perform comprehensive in-home nursing assessments.
- Provide direct patient care including wound care, medication management, and vital sign monitoring.
- Coordinated patient care with physicians and interdisciplinary teams, facilitating collaborative treatment strategies for holistic patient support.
- Developed and managed individualized care plans based on physician orders and assessed patient needs, ensuring tailored interventions.
- Evaluated patient progress and modified care plans, driving improvements in health outcomes and patient satisfaction.
- Educate patients and family members on disease management, medications, and home care.
- Maintain accurate documentation using Axxess and Point of Care electronic medical record systems.
- Ensure compliance with state, federal, and agency regulations while maintaining patient confidentiality.
Registered Nurse
Fairfield-Hamilton Internal Medicine
Fairfield
05.1995 - Current
- Support two physicians and nursing staff in delivering quality care to more than 40 patients daily in a fast-paced internal medicine practice.
- Assist physicians during examinations and clinical procedures.
- Coordinated patient scheduling, referrals, appointment confirmations, and follow-up care to ensure continuity of treatment for a seamless patient experience.
- Collaborated with providers and office staff to streamline workflow processes, enhancing daily operations and supporting quality patient care.
- Maintained accurate electronic medical records using Athena EHR, ensuring compliance with HIPAA regulations to protect patient privacy.
- Process prior authorizations and precertifications for medications, diagnostic testing, and medical procedures.
- Review medical records for HEDIS measures, compliance audits, workers' compensation claims, and disability documentation.
- Utilize ICD-10 and CPT coding knowledge to support accurate documentation and reimbursement.
Education
Bachelor of Science - Nursing
University of Visayas College of Nursing
Cebu City, Philippines04-1990
Skills
- Patient Care Coordination
- Patient scheduling
- Axxess EMR
- Athena EHR
- Electronic records
- HIPAA Compliance
- ICD-10 & CPT Coding
- Prior authorization
- Insurance Verification
- Patient Financial Counseling
- Prescription coordination
- Appointment management
- Data entry
- Microsoft Office
- Organization & Time Management
- Team Collaboration
- Problem Solving
- Organization & Time Management
- Problem Solving
Certification
- Registered Nurse (RN)
- Basic Life Support (BLS), 12/31/26
- Cardiopulmonary Resuscitation (CPR), 12/31/26
Timeline
Home Health Care Nurse
Quality Life Services Home Health
03.2021 - Current
Registered Nurse
Fairfield-Hamilton Internal Medicine
05.1995 - Current
Bachelor of Science - Nursing
University of Visayas College of Nursing