Michele Raines
Fleming Island
Summary
Customer-oriented store manager offering over 28 years of experience in retail operations, sales, service team leadership, and profitability strategies. I am a leader who believes in DEI and that culture is at the heart of everything we do. Passionate about building a strong selling culture with the ability to deliver results that include LY comparables as well as baseline goals year over year. Recruits, trains, develops, and manages a team of store associates and assistant managers within both my store and the market.
Overview
18
18
years of professional experience
Work History
Store Manager
Victoria's Secret & PINK
Jacksonville, FL
08.2018 - Current
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Trained and mentored associates to teach daily tasks and procedures.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Assistant Merchandising Manager
Victoria's Secret & PINK
Jacksonville, FL
07.2013 - 08.2018
- Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
- Placed prices and descriptive signage to enhance displays and promote items.
- Used historical and current business data to determine key buying trends and items.
- Executed multiple projects simultaneously, coordinating and prioritizing tasks.
- Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.
Store Manager
New York & Company
Jacksonville, FL
06.2008 - 07.2013
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Trained and mentored associates to teach daily tasks and procedures.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Skills
- Oversight in the operations of supplies, merchandise, maintenance orders, and inventory control
- Consistent, timely store opening and closing procedures
- Employee supervision and motivation
- Project manager in the planning and execution of new store building across the market
- Ensuring effective employee training across four stores
- Hosting calls for leadership development
- Team-oriented mentality
- Recruiting and hiring
- Schedule management spanning payroll of 300 hours to 1,300 hours
- Mentoring management teams over multiple stores
Timeline
Store Manager
Victoria's Secret & PINK
08.2018 - Current
Assistant Merchandising Manager
Victoria's Secret & PINK
07.2013 - 08.2018
Store Manager
New York & Company
06.2008 - 07.2013