Michelina Marino

Served high customer volumes during events, late nights and weekends

Handle cash drawers

Maintain a clean and organized workspace during peak volume

Follow alcohol awareness procedures

Ability to handle guest orders for the bar as well as dinner service in a timely and accurate manner

Training new team members

Upselling high profit items such as appetizers, seasonal items, specialty cocktails

Memorize an extensive menu of specialty cocktails

Ability to handle guest complaints & concerns professionally

Ability to use knowledge of beers, wines and spirits to recommend and upsell to guests

Provide exceptional customer service

Use Toast POS to order, comp, void, and manage bills

Perform multiple tasks in a high paced environment

Serve food and drinks promptly

Focus attention to customer needs

Build long lasting relationships with regular clients

Maintain a clean and organized workspace, upholding restaurant hygiene standards

Set a positive tone for coworkers and guests

Resolve guest complaints promptly and professionally

Strong communication with kitchen staff to ensure prompt and correct meals

Accurately pour servings of alcohol

Memorizing specialty cocktails

Able to perform in a high paced, high stress environment

Knowledge of general cocktails

Maintain a clean and organized workspace

Memorize a large, detailed and always changing menu

Build long lasting, strong relationships with regular clients

Upsell high profit items such as appetizers, drinks, desserts

Provided exceptional customer service

Provide extraordinary customer service

Interpreted diagnostic results to provide accurate repair recommendations

Developed estimates by costing materials, supplies and labor

Developed strong and lasting relationships with clients

Strong knowledge of warranty procedures, vehicle maintenance, vehicle repairs

Able to maintain professionalism in high stress situations outside of my control

Upsell high profit products and services

Organized documents and invoices accurately

Developed skills to effectively work with clients of all backgrounds

Responded proactively and positively to rapid change