Michelina Pulice
Itasca,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Manager - Admissions
Rainbow Falls Water Park - Village Of Elk Grove
03.2022 - Current
- Managed admissions department employees and office functions.
- Trained admissions employees on office and administration processes.
- Tracked employee attendance, participation and performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Certified Lifeguard
Village Of Elk Grove - Pavilion Aquatics Center
02.2021 - Current
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Entered water immediately to pull struggling swimmers to safety.
- Conducted patrols to identify and help those in need of immediate care and assistance.
- Cooperated fully with manager to identify areas of concern and ascertain reliable methods for remediation.
- Detailed safety rules and procedures regarding activities to customers and guests.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Educated patrons on safety protocols and enforced safety rules.
- Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
Child Care Provider
Self-employed
01.2020 - Current
- Met with parents about daily activities, positive developments, and issues.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Developed age-appropriate activities and crafts to engage children.
- Provided emotional support and guidance to children during difficult times.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
Education
Bachelor of Science - Nursing
Elmhurst University
Elmhurst, IL05.2025
High School Diploma -
Addison Trail High School
Addison, IL 05.2021
Skills
- Strategic Thinking
- Administrative Support
- Team Leadership
- Issue Resolution
- Client Relationships
- Payment Collection
Certification
- American Heart Association - CPR Certification (2023)
- Ellis and Associates - CPR Certification (2021- present)
Timeline
Manager - Admissions
Rainbow Falls Water Park - Village Of Elk Grove
03.2022 - Current
Certified Lifeguard
Village Of Elk Grove - Pavilion Aquatics Center
02.2021 - Current
Child Care Provider
Self-employed
01.2020 - Current
Bachelor of Science - Nursing
Elmhurst University
High School Diploma -
Addison Trail High School
- American Heart Association - CPR Certification (2023)
- Ellis and Associates - CPR Certification (2021- present)
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