Michelina Terzoli
Kissimmee,Florida
Summary
Detail-oriented professional with a strong focus on customer service and office administration. Demonstrated expertise in coordinating invoicing and billing activities, backed by substantial experience in document management and data entry. Known for exceptional organization, effective communication, and problem-solving skills, thriving in fast-paced environments. Aiming to leverage skills to enhance operational efficiency and client satisfaction.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Work From Home Clerical
Brighter Days Montessori School
Kissimmee, FL
01.2024 - 12.2024
- Conducted data entry tasks with a high level of accuracy and efficiency.
- Inputted data into spreadsheets for record keeping.
- Utilized various software programs such as Microsoft Excel and QuickBooks Pro to track payments, account balances, and other data.
- Processed invoices and payments using accounting software programs, and maintained accurate records of all transactions through QuickBooks.
- Assisted with customer requests and answered questions to improve satisfaction via email.
- Submitted tuition invoices to various subsidies to collect payment.
- Reviewed employee hours and time sheets before submitting to Paychex.
Office Administrator
Brighter Days Early Learning
08.2016 - 02.2023
- Applied advanced administrative skills in overseeing day-to-day operational activities.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Evaluated office documentation to check accuracy and complete missing pieces, followed up with customers to obtain necessary items.
- Monitored and tracked the performance of employees, identifying and targeting areas in need of improvement and further training.
- Interacted with customers by phone, email, or in person to provide information.
- Supported staff, and coordinated the time of requests, schedule changes, and ordered supplies needed.
- Created, maintained, and updated client files, and employee files.
Clinical LVN
HEALTHBRIDGE CHILDREN'S HOSPITAL
02.2016 - 12.2016
- Performed ADLs, medication pass, g-tube, and tracheostomy care in an acute long-term pediatrics setting.
- Administered prescribed medications in accordance with established protocols while documenting dosage information accurately.
Clinical LVN
HUNTINGTON BEACH HOSPITAL
03.2016 - 04.2016
- Obtained assessments, performed wound care, obtained vitals, accurately documented, discontinued IV, and performed tracheostomy and colostomy care.
- Documented patient medical histories, current symptoms and vitals.
- Prepared patients for examinations, tests or treatments and explained procedures.
Clinical LVN
WEST ANAHEIM MEDICAL CENTER
01.2016 - 03.2016
- I observed the RN during the assigned patient rotation, interviewed patients, created care plans, and assisted with group sessions.
- Evaluated patient care procedural changes for effectiveness and made necessary adjustments.
- Prepared patients for examinations, tests or treatments and explained procedures.
- Answered patients' calls to determine how to assist.
Clinical LVN
GARFIELD HOSPITAL
01.2016 - 01.2016
- Assisted with the delivery of babies, provided postpartum care, labor delivery care, and medication pass.
- Answered patients' calls to determine how to assist.
- Applied interventions to progress patients toward wellness and address maintenance of wellness.
Clinical LVN
WEST ANAHEIM MEDICAL CENTER
10.2015 - 12.2015
- Trained in ADLs, administered medication through oral and G-tube, issued vaccinations, and performed wound care.
- Prepared patients for examinations, tests or treatments and explained procedures.
- Answered patients' calls to determine how to assist.
Clinical LVN
SILVERADO MEMORY CARE
07.2015 - 09.2015
- Assisted residents diagnosed with dementia and Alzheimer's with activities of daily living (ADLs) and medication administration.
- Prepared patients for examinations, tests or treatments and explained procedures.
- Administered prescribed medications or started intravenous fluids, noting times and amounts on patients' charts.
- Answered patients' calls to determine how to assist.
- Collected and documented vital signs to track current patient conditions.
Clinical LVN
ROYAL CARE
01.2013 - 12.2013
- Provided patient care, obtained vital signs, administered medication, g-tube care and and appropriately documented.
- Used sterile techniques to prepare patients for procedures.
- Answered patients' calls to determine how to assist.
- Maintained accurate medical records according to facility policies and procedures.
CUSTOMER SERVICE REPRESENTATIVE
American Honda Motor Company
08.2010 - 10.2012
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered incoming calls from members regarding questions about their warranty.
- Documented detailed information from customers to create a claim and provide warranty parameters.
- Provided the customer with the claim number, claim manager information, and gave details regarding warranty options and next steps.
- Answered calls and forwarded customers to the appropriate department depending on their needs.
- Followed up with claim managers to provide information and customer updates.
ADMINISTRATIVE ASSISTANT
Brighter Days Montessori School
02.1997 - 08.2010
- Maintained the front desk and reception area in a neat and organized fashion
- Assisted with administrative duties while providing support to all staff.
Education
Diploma - Vocational Nurse
Stanbridge University
Irvine, CA04.2016
Skills
- Polite Customer Service
- Understanding Customer Needs
- Data entry
- Efficient and detail-oriented
- Call Summary Documentation
- Handling Challenging Customer Interactions
- Exhibits Professionalism in High-Stress Situations
- Positive Attitude
- Inbound Communication Skills
- Inventory Control for Office Supplies
- Organizing and Categorizing
- Office Documentation Management
- Proficient in Both Written and Oral Communication
- Front Desk Management
- Accurate Recordkeeping
- Coordinate schedules
- Payroll Administration Skills
Education
Irvine, CA
Certification
American Heart Association CPR/BLS
Blood Withdrawl and intravenous Therapy
Skills
- Answering Customer Questions
- Answering Emails
- Directing Calls
- Customer Information Databases
- Quickbooks
- Inbound/Outbound Call Center
- Microsoft
Contact
Kissimmee, Florida 34758
Timeline
Work From Home Clerical
Brighter Days Montessori School
01.2024 - 12.2024
Office Administrator
Brighter Days Early Learning
08.2016 - 02.2023
Clinical LVN
HUNTINGTON BEACH HOSPITAL
03.2016 - 04.2016
Clinical LVN
HEALTHBRIDGE CHILDREN'S HOSPITAL
02.2016 - 12.2016
Clinical LVN
WEST ANAHEIM MEDICAL CENTER
01.2016 - 03.2016
Clinical LVN
GARFIELD HOSPITAL
01.2016 - 01.2016
Clinical LVN
WEST ANAHEIM MEDICAL CENTER
10.2015 - 12.2015
Clinical LVN
SILVERADO MEMORY CARE
07.2015 - 09.2015
Clinical LVN
ROYAL CARE
01.2013 - 12.2013
CUSTOMER SERVICE REPRESENTATIVE
American Honda Motor Company
08.2010 - 10.2012
ADMINISTRATIVE ASSISTANT
Brighter Days Montessori School
02.1997 - 08.2010
Diploma - Vocational Nurse
Stanbridge University