Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Micheline Barthelemy

Orlando,FL

Summary

Accomplished Store Manager and Customer Service Representative with a proven track record at Elegant Beauty Supplies, enhancing customer loyalty and streamlining store operations. Expert in problem-solving and customer relations, adept at multitasking and organization. Achieved significant improvements in customer satisfaction and operational efficiency through effective leadership and empathy. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Overview

5
5
years of professional experience

Work History

Store Manager

Elegant Beauty Supplies
02.2021 - 11.2023
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Customer Service Representative

Business Solutions
06.2018 - 05.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Associate of Science -

AMERICAN COLLEGE OF Medicine
Orlando, FL
05.2014

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Store operations
  • Shift Scheduling
  • Team Building and Leadership

Languages

French
Professional Working

Timeline

Store Manager

Elegant Beauty Supplies
02.2021 - 11.2023

Customer Service Representative

Business Solutions
06.2018 - 05.2021

Associate of Science -

AMERICAN COLLEGE OF Medicine
Micheline Barthelemy