Micheline Beaubrun
Washington ,IN
Summary
Seasoned Guest Service Supervisor and Elderly Caregiver, adept in multitasking and exceptional communication, with a proven track record at Marriott Hotel. Expert in guest relations and team management, I excel in elevating service standards and nurturing team growth. Trilingual, with a knack for leveraging feedback to drive continuous improvement and satisfaction.
Overview
20
20
years of professional experience
Work History
Guest Service Supervisor
Marriott Hotel
Miami, FL
12.2004 - 08.2024
- Maintained high employee satisfaction and performance with hands-on and collaborative style.
- Reviewed upcoming events and planned for expected challenges.
- Trained junior team members in customer service strategies and property policies.
- Set and managed policies for concierge services and guest relations.
- Analyzed customer feedback to identify areas requiring improvement.
- Monitored team performance to confirm customer service standards were consistently met.
- Hired, trained and managed team of 10 Guest Services Representatives successfully.
Elderly Caregiver
Value Care
Miami, FL
03.2015 - 02.2023
- Offered companionship and kindness to elderly patients.
- Assisted disabled clients to support independence and well-being.
- Maintained clean, safe, and well-organized patient environment.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Education
Associates - Communication Studies
Miami Dade College
Miami, FL04.2012
Skills
- Multitasking proficiency
- Guest Relations
- Team Management
- Brand representation
- Exceptional communication
- Delegation and Supervision
- Trilingual in Haitian Creole,Spanish, and English
Languages
Haitian Creole
Native or Bilingual
Spanish
Full Professional
English
Professional Working
Timeline
Elderly Caregiver
Value Care
03.2015 - 02.2023
Guest Service Supervisor
Marriott Hotel
12.2004 - 08.2024
Associates - Communication Studies
Miami Dade College