Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michellé Evins

Pflugerville,TX

Summary

Experienced Office Manager skilled in improving daily operations, scheduling, and customer service for residential and commercial clients. Proficient in QuickBooks, dispatching, and team leadership, with a strong track record of maintaining organized, efficient offices. Dedicated to delivering excellent service and fostering positive customer relationships.

Overview

4
4
years of professional experience

Work History

Office Manager

EnergyLogix / Climate Boss HVAC Companies
Austin, TX
03.2024 - Current
  • Managed daily operations of a busy HVAC office, ensuring timely scheduling, dispatching, and customer service.
  • Supervised a team of administrative staff, and coordinated schedules for technicians to maximize productivity.
  • Served as the main contact for customer inquiries, estimates, and service contracts, ensuring professional communication.
  • Maintained confidentiality of sensitive information for both employees and clients.

Accounts Payable Clerk

Triad PHC
Austin, TX
11.2023 - 02.2024
  • Matched purchase orders with invoices, improving accuracy by 15%.
  • Managed vendor correspondence and resolved inquiries efficiently.

Office Manager

Superior Fence and Rail of Austin
Austin, TX
06.2022 - 01.2023
  • Supported the General Manager with administrative tasks, including scheduling and project coordination.
  • Edited and proofread documents, such as memos, reports, and presentations, to ensure accuracy and professionalism.

Customer Service Representative

White Knight Pest Control
TX
05.2022 - 07.2022
  • Scheduled over 100 appointments weekly, and resolved 95% of customer disputes on first contact.
  • Maintained 98% adherence to company policies and call scripts while meeting
    call-time benchmarks.

Service Coordinator

Texan Windows
Buda, TX
03.2022 - 05.2022
  • Coordinated appointments with over 20 service providers weekly, improving response times by 30%.
  • Collaborated with home builders on 25+ residential projects to deliver and install tailored windows for new homes.

Office Manager

Oak Hill Plumbing
Buda, TX
08.2021 - 03.2022
  • Handled 40 to 50 daily customer calls to create detailed work orders, reducing service issues.
  • Processed accounts payable/receivable, weekly payroll, and daily bank deposits with 98% accuracy.
  • Improved office organization by implementing a new filing system, reducing document retrieval times.

Education

Associate of Science - Computer Information Technology

Vista College
College Station, TX
03.2020

Skills

  • Microsoft Office Suite
  • Payroll processing
  • Conflict resolution
  • Vendor management
  • Appointment setting
  • Analytical thinking

Timeline

Office Manager

EnergyLogix / Climate Boss HVAC Companies
03.2024 - Current

Accounts Payable Clerk

Triad PHC
11.2023 - 02.2024

Office Manager

Superior Fence and Rail of Austin
06.2022 - 01.2023

Customer Service Representative

White Knight Pest Control
05.2022 - 07.2022

Service Coordinator

Texan Windows
03.2022 - 05.2022

Office Manager

Oak Hill Plumbing
08.2021 - 03.2022

Associate of Science - Computer Information Technology

Vista College

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