Summary
Overview
Work History
Education
Skills
Websites
Certification
Volunteer Experience
Timeline
Generic

Michell Fuentes

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Assistant Manager

Kirari West Bake Shop
01.2020 - 01.2024
  • Collaborated with store manager to develop strategies for increasing sales and customer retention
  • Delegated tasks effectively, achieving operational efficiency and meeting performance targets
  • Managed the scheduling, ordering of inventory, and oversaw staff in bakery operations
  • Trained new employees on company policies and procedures, ensuring smooth onboarding process.

Banquet Server

Kellogg West
01.2022 - 01.2023
  • Sets up all banquet function table linens, china, silverware, glass ware, and center pieces, waiting and beverage stations, and perishable items for banquet service
  • Serve all food and beverages and clear away all dishes and table linens in a professional manner and in compliance with company policies, and legal considerations.

Shift Leader

Carl's Jr.
01.2019 - 01.2021
  • Ensured compliance with safety protocols, inventory management, and cash handling procedures
  • Managed team of 6 employees, delegated tasks, and monitored performance
  • Resolved customer complaints and issues in a professional and timely manner.

Front Office Receptionist

Guard Training Center
01.2018 - 01.2019
  • Proficient in handling multi-line phone systems, transferring calls, and taking messages
  • Skilled in greeting clients, visitors, and employees with a warm and professional demeanor
  • Familiar with basic administrative tasks such as filing, data entry, and organizing documents.

Education

Bachelor of Science Degree – Hospitality Management – Event Planning -

The Collins College of Hospitality Management, California State Polytechnic University
Pomona, CA

Skills

  • Strong team leadership
  • Communication
  • Cash Handling
  • Customer Service
  • Skilled user of OpenTable
  • Collaboration
  • Multi-tasking
  • Adaptability
  • Proficient with Micros and Toast POS
  • Microsoft Office
  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge

Certification

TIPS - RBS / SERVSAFE MANAGER

Volunteer Experience

  • Busch Light Clash at the Coliseum - Los Angeles, CA
  • MPTF The Night before the Oscars - Los Angeles, CA
  • Hospitality Uncorked – Los Angeles, CA

Timeline

Banquet Server

Kellogg West
01.2022 - 01.2023

Assistant Manager

Kirari West Bake Shop
01.2020 - 01.2024

Shift Leader

Carl's Jr.
01.2019 - 01.2021

Front Office Receptionist

Guard Training Center
01.2018 - 01.2019

Bachelor of Science Degree – Hospitality Management – Event Planning -

The Collins College of Hospitality Management, California State Polytechnic University
Michell Fuentes