Michell Magwaro
Pawtucket,RI
Summary
Dynamic professional with a proven track record at Fidelity Investments, excelling in customer service and administrative support. Expert in managing high call volumes and enhancing store operations, demonstrated through meticulous data entry and fostering team collaboration. Achieved significant improvements in customer satisfaction and operational efficiency, leveraging both call center experience and a positive work ethic.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Relationship Advocate
Fidelity Investments
04.2024 - 01.2025
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Assistant Store Manager
Pagomo Pasvosve
05.2020 - 05.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Finance Intern
Zimstat
Zimbabwe
08.2019 - 08.2020
- Maintained accurate, up-to-date financial spreadsheets and databases for reliable reference.
- Prepared and posted financial journal entries using technically relevant software.
- Supported organizational account management duties under direct supervision.
- Managed sensitive information responsibly, maintaining strict confidentiality standards.
Education
Bachelor’s Degree Of Science In Economics - Economics
Bindura University Science of Education
Bindura Zimbabwe 10.2021
Skills
- Call center experience
- Data entry
- Administrative support
- Data collection
Certification
Series 7
Series 63
Timeline
Customer Relationship Advocate
Fidelity Investments
04.2024 - 01.2025
Assistant Store Manager
Pagomo Pasvosve
05.2020 - 05.2023
Finance Intern
Zimstat
08.2019 - 08.2020
Bachelor’s Degree Of Science In Economics - Economics
Bindura University Science of Education