Jason Grabowski
Johnston
Summary
- Hard working and passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related skills
- Looking to obtain a challenging position in a stable work environment that will allow for personal and professional growth
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Relationship Advocate
Fidelity Investments
Smithfield, RI
09.2022 - 07.2023
- Used and improved upon customer service skills to take calls from clients to help them achieve their financial plans and goals
- Honed problem solving skills in a quick paced work environment giving the clientele what they needed with quality and efficiency
- Worked in, and contributed to, a very tight group of classmates who possess an absolutely amazing sense of team
- Studied for finance licenses and passed the Securities Industry Essentials exam while gaining an incredible amount of finance experience and knowledge
Shipper/Receiver
The Insco Group
Lincoln, RI
08.2018 - 04.2021
- Responsibility for all industrial goods materials (pumps and blowers, valves, gaskets, washers and O-rings, etc.) and orders coming into and leaving the corporation for various companies, including but not limited to D.L Thurrott, CPI Controls, and Niantic Seal
- Daily tasks included picking, quality control and preparing orders to ship using attention to detail and adherence to order specific notes, ensuring client satisfaction
- Utilized multiple shipping carriers, including UPS, Fedex, DHL and various freight carriers, to ensure products arrived timely and safely to our customers
- Accountable for inventory control to ensure full stock of shipping supplies
- Maintained the highest level of customer service through coordination with sales, regarding questions or concerns with orders
- Managed delivery truck to deliver and pick up orders, when necessary
- Ensured quality control upon product receipt, including verification, recording of product quantity, and managing location designation
Battery Technician
AAA
Providence, RI
12.2017 - 07.2018
- Swiftly responded to calls through an automated logistics program, or dispatch, to provide roadside automotive service to disabled vehicles in Rhode Island and Southeastern MA
- Provided services including battery testing, battery replacement and installation, tire inflation, tire changes, providing fuel and unlocking members' vehicles
- Provided members with excellent customer service, automotive advice, and confidence that their vehicles would be cared for, and that they would remain safe
- Managed cash, credit, and check payments for various services through company provided tablet
Driver
Uber
Johnston, RI
05.2017 - 07.2018
- Utilized a GPS-based system to transfer customers to their desired locations in a safe and timely manner
- Provided superior customer service skills, communicating with customers, and ensuring their comfort and happiness while being transported
- Offered advice on local restaurants and attractions to visiting tourists
- Maintained vehicle maintenance and safety
Shipper/Receiver
Groov-Pin Inc
Smithfield, RI
09.2016 - 05.2017
- Managed all incoming and outgoing metal components for automotive, medical, military, aeronautical, and nuclear industries
- Received, labeled, and entered bundles of all types of metals into online stock spreadsheet
- Delivered stock to floor machine operators
- Utilization of forklift or overhead crane to move materials from delivery trucks for transport throughout the facility
- Responsibility of final counts and shipping of finished products to clients, on a time sensitive/contracted deadline basis
- Arranged all pickups using UPS, FedEx and various 3rd party freight companies
- Responsible for keeping shipping/receiving area neat and safe
Senior Associate
NC3
Pawtucket, RI
08.2012 - 09.2016
- Served as an internal liaison between warehouse and administrative staff
- Represented company at conferences and trade shows across the country, setting up and breaking down clients' booths and displays while providing excellent customer service
- Picked orders, assisted with outbound shipping, solved inventory issues ensuring daily orders were shipped out on time (200 plus per day during peak season)
- Received deliveries, put away new and returned stock, managed giveaway and display inventories
Education
No Degree - General Studies(Completed Two Years)
Providence College
Providence, RIHigh School Diploma -
La Salle Academy
Providence, RI05.1997
Skills
- Product Knowledge
- Adaptability
- Problem-Solving Abilities
- Shipping Procedures Understanding
- Stock Management
- Order Processing
- Computer Literacy
- Client Relations
- Call Center Experience
- Warehousing Functions
- Attention to Detail
- Active Listening
- Positive Attitude
- Critical Thinking
- Multitasking
- Interpersonal Skills
- Effective Communication
Certification
- Passed Securities Industry Essentials exam
- Forklift certified at NC3, Groov-Pin and Insco Group
- Possessed Class B license in order to drive 24' box truck while working for IDI insulation delivery company from 2010-2012
Additional Information
- Proud Uncle of two and Godfather of three
- Have officiated four weddings
- Avid fan of sports and music(I try to sing and play guitar as well)
- Spend as much free time with my dog and the people who are most important in my life as I possibly can
Websites
Timeline
Customer Relationship Advocate
Fidelity Investments
09.2022 - 07.2023
Shipper/Receiver
The Insco Group
08.2018 - 04.2021
Battery Technician
AAA
12.2017 - 07.2018
Driver
Uber
05.2017 - 07.2018
Shipper/Receiver
Groov-Pin Inc
09.2016 - 05.2017
Senior Associate
NC3
08.2012 - 09.2016
No Degree - General Studies(Completed Two Years)
Providence College
High School Diploma -
La Salle Academy