Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
OfficeManager

Deena Maher

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Human Resources. Loyal team player with outgoing positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

26
26
years of professional experience
1
1

License

Work History

Customer Relationship Advocate

Fidelity Investments
02.2023 - 11.2023
  • Successfully completed Fidelity Essentials program
  • Provided world-class service utilizing Fidelity's Client Relationship Management platform
  • Successfully passed the FINRA SIE (Securities Industries Essential) exam.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Proven ability to learn quickly and adapt to new situations.

Senior HR Business Partner

State of Colorado; Governor's Office of Technology
01.2020 - 03.2021
  • Hands on trusted advisor providing strategic and operational HR advice to management
  • Key player in employee relations and organizational development to ensure consistent and fair application of people practices
  • Anticipate and assess people and organizational needs and develop integrated solutions to match Organization needs
  • Represent all HR functions while leading continuous improvement initiatives to elevate the State of Colorado as an Employer of Choice
  • Review recruiting metrics and data to provide input and recommendations in building and enhancing policies, programs, and practices
  • Conduct workplace investigations and ensure compliance with organization and state requirements
  • Advise on findings and influence leadership on appropriate action(s)
  • Partner with the HR Team on delivery of services including onboarding, offboarding, training, and total rewards
  • Ensure staffing levels meet the organization needs and goals.

Human Resources Manager/Business Partner

Land Title Guarantee Company
05.2017 - 07.2019
  • Provided advice and counsel to leaders on performance management, leadership development, and employee relations
  • Participated in leadership meetings and project managing company initiatives
  • Ensured staffing levels and talent acquisition meet company needs and goals
  • Conducted and reported on complaint investigations regarding policy violations, including sexual harassment, discrimination, and hostile work environments
  • Advise on findings and influence leadership on appropriate action(s)
  • Create and present employee trainings on company core values, including professional work environments, managing workplace stress, and communication excellence
  • Provide coaching to managers through monthly manager developmental/learning trainings and mentoring new managers
  • Advise employees and managers on company benefit programs such as life, medical and dental insurance, 401(k) plan, vacation, sick leave and FMLA
  • Effectively source candidates
  • Pre-screen qualified candidates to evaluate skills, employment background and qualifications, ensuring they are a fit for the job
  • Consistently meet established hiring goals by filling open positions with talented and qualified candidates.

Independent Human Resources Consultant

Land Title Guarantee Company
02.2017 - 04.2017
  • Created compensation market levels
  • Introduced new Human Resources Business Partner model for more effective manager assistance and collaboration with business leaders
  • Created process to update all internal job descriptions and create employee career pathing.

Lead Human Resources Business Partner

CenturyLink
05.2005 - 09.2016

Assigned to Sales Division

  • Streamlined recruitment processes for quicker, more efficient candidate selection by creating recruiting metrics to measure the progress and status of staffing open positions
  • Advised executives on employee complaints/investigations and recommended action/discipline
  • Led annual talent calibration sessions identifying high potential employees for succession planning and retention of at-risk employees
  • Coached managers in developing actionable performance management plans to increase individual sales performance
  • Managed business units annual “Pay for Performance” merit process
  • Led implementation of multiple reduction in force activities to resolve substantial expense challenges
  • Ensured legal compliance in all HR practices, preventing potential lawsuits and fines.
  • Investigated and liaised with legal department to respond to complaints of harassment, discrimination, sales policy violations, and other sensitive issues
  • .Communicated post-merger changes to policies and benefits through leadership and customized employee presentations

Senior Human Resources Business Partner

XO Communications
10.2003 - 04.2005
  • Partnered with site leadership in delivery and communication of HR programs and Company policies and procedures
  • Conducted all site investigations and complaint procedures while partnering with internal legal counsel
  • Ensured staffing targets were met and assisted with screening and interviewing applicants
  • Led multiple reduction in force activities and resource deployment
  • Conducted manager training courses in Interviewing, Managing Change, and FMLA.

Human Resources Business Partner/Director

Dynegy – Global Communications business unit
07.2001 - 09.2003
  • Provided HR guidance and counsel to site leadership
  • Managed site benefits and open enrollment
  • Conducted all internal investigations and resolved all complaints through partnership with internal legal counsel.

Human Resources Business Partner/Director

ChannelPoint
02.1998 - 06.2001
  • Grew HR department from 1 to 13 professionals in start-up company
  • Successfully led recruiting effort to grow company from 50 employees to over 1,500 employees in 2 years through external resources and acquisitions
  • Managed immigration Visa's & international ex-pat program
  • On acquisition project team responsible for integrating employees and securing intellectual property
  • Introduced and implemented career pathing in creating company compensation structure and bonus plans
  • Awarded Chairman's Award for outstanding HR partnership and contributions.

Education

Bachelor of Science, Business -

University of Colorado, Colorado Springs

Skills

  • Employee Relations
  • Workplace Investigations
  • Project Management
  • Succession Planning
  • Performance Management
  • Pay for Performance
  • Change Management
  • Talent Acquisition
  • Adaptability
  • Conflict Resolution
  • Product Knowledge
  • Social Media Management
  • Attention to Detail
  • Analytical Skills

Accomplishments

CenturyLink: Awarded prestigious Circle of Excellence award by Sales Executive leadership for exemplary HR partnership and collaboration

ChannelPoint: Awarded Chairman's Award for outstanding HR partnership and contributions

Certification

SIE license (Securities Industries Essentials)

Timeline

Customer Relationship Advocate

Fidelity Investments
02.2023 - 11.2023

Senior HR Business Partner

State of Colorado; Governor's Office of Technology
01.2020 - 03.2021

Human Resources Manager/Business Partner

Land Title Guarantee Company
05.2017 - 07.2019

Independent Human Resources Consultant

Land Title Guarantee Company
02.2017 - 04.2017

Lead Human Resources Business Partner

CenturyLink
05.2005 - 09.2016

Senior Human Resources Business Partner

XO Communications
10.2003 - 04.2005

Human Resources Business Partner/Director

Dynegy – Global Communications business unit
07.2001 - 09.2003

Human Resources Business Partner/Director

ChannelPoint
02.1998 - 06.2001

Bachelor of Science, Business -

University of Colorado, Colorado Springs
Deena Maher