Michell Rodriguez
Midlothian
Summary
Self-motivated Accounts Receivable Specialist offering a strong work ethic and determination to complete tasks in a timely manner. Authorized to work in the US for any employer
Experienced with safety regulations and hazard prevention techniques. Utilizes comprehensive risk assessments to develop and implement effective safety protocols. Strong understanding of emergency response procedures and promoting culture of safety compliance.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Safety Coordinator
Roto-Rooter Services
Irving, TX
09.2021 - Current
- Conducted regular safety audits and inspections to identify hazards and recommend corrective actions.
- Collaborated with management to create and enforce safety policies and procedures across operations.
- Analyzed incident reports to identify trends, leading to improved safety protocols and practices.
- Facilitated safety meetings, promoting a culture of continuous improvement in workplace safety standards.
- Drove compliance with OSHA regulations, ensuring a safe environment for all employees and contractors.
- Led cross-functional teams in developing strategic initiatives that enhanced overall workplace safety performance.
- Mentored junior staff on best practices in safety management and risk assessment techniques.
- Inspected worksites, practices, and gear for compliance with established safety standards.
- Recognized, documented, and advised on removal of hazards.
- Provided ongoing support and resources to supervisors in managing safety performance within their departments, fostering a culture of accountability among leadership.
- Gathered information, prepared reports, and drafted correspondence related to cases.
- Conducted regular site inspections, identifying potential hazards and ensuring prompt resolution.
- Led emergency response drills, ensuring staff readiness for various emergencies including fires, chemical spills, and medical crises.
- Investigated accidents and hazardous incidents to determine cause and made recommendations for corrective action.
- Evaluated incident reports, determining root causes and implementing preventive measures to avoid recurrence.
- Inspected facilities for adherence to fire, hazard, and safety guidelines.
- Conducted investigations into incidents and reported on findings.
- Enhanced workplace safety by conducting thorough risk assessments and implementing corrective actions.
- Coached employees, managers, and executives on effective safety policies.
- Conducted periodic audits of safety initiatives in place, identifying areas for improvement and implementing appropriate actions to maintain best practices.
- Reduced accident rates through the development and implementation of effective safety training programs.
- Implemented hazard communication programs for chemical handling/storage procedures, maintaining MSDS records for easy access by employees during emergencies or routine operations.
- Managed worker''s compensation claims process, expediting cases and minimizing costs associated with work-related injuries.
- Coordinated with external vendors for equipment maintenance, guaranteeing optimal functionality of all safety systems.
- Collaborated with management to develop strategic safety goals, promoting a strong culture of workplace safety.
- Participated in safety meetings by answering questions from staff members.
- Monitored safety practices of new and existing employees.
Accounts Receivable Specialist
Roto-Rooter
Irving, TX
11.2004 - 09.2021
- Locate and notify customers of delinquent accounts by mail, telephone, or email to solicit payment.
- Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
- Receive payments and post amounts paid to customer accounts.
- Advise customers of necessary actions and strategies for debt repayment.
- Persuade customers to pay amounts due on credit accounts.
- Answer customer questions regarding problems with their accounts or service.
- Record information about financial status of customers and status of collection efforts.
- Sort correspondence, and perform miscellaneous clerical duties such as answering correspondence.
- Confer with customers by telephone or by email to provide information about products or services, take or enter service calls, cancel service calls, or obtain details of complaints.
- Check to ensure that appropriate changes were made to resolve customers' problems with supervisors.
- Determine charges for services requested are correct, collect payments, or arrange for billing.
- Contact customers to respond to inquiries or to notify them of complaint investigation results or any planned adjustments.
- Refer unresolved customer grievances to designated departments for further investigation.
- Resolve customers' service or billing complaints by performing activities such as, refunding money, or adjusting bills.
- Assist with payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Operate office equipment, such as fax machines, copiers, or arrange for repairs when equipment malfunctions.
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
- Schedule and confirm appointments for customers, or supervisors.
- Make copies of correspondence or other printed material.
- Provide services to customers, such as service call placement or account information.
- Review work done by others to ensure that company format policies are followed, and recommend revisions.
- Supervise other clerical staff and provide training to new staff members.
- Prepare and issue work schedules, deadlines, and duty assignments for office.
- Prepare itemized statements, bills, or invoices and record amounts due for items or services rendered.
- Review documents such as purchase orders, invoices, to compute fees or charges due.
- Keep records of invoices and support documents.
- Managed overdue accounts, ensuring timely collections through effective communication and resolution strategies.
Education
Nimitz High School
Irving, TXSkills
- Clerical
- Customer service
- Safety and compliance inspections
- Training and mentoring
- Accident prevention
- Incident investigations
- Safety training
- Injury reporting
- Time management
- Safety audits
Certification
- Certified Water restoration technician
- IICRC registration 70022907
- WRT & ASD
- Apprentice #163134
ADDITIONAL INFORMATION
- Skills
- Customer Service Clerical
- English Language Computers
- Time Management Judgment and Decision Making
- Administration and Management
Timeline
Safety Coordinator
Roto-Rooter Services
09.2021 - Current
Accounts Receivable Specialist
Roto-Rooter
11.2004 - 09.2021
Nimitz High School