Michell Tadeo
Dallas,TX
Summary
Hardworking restaurant manager with several years overseeing high-traffic establishments. Talented at managing large, diverse teams of culinary and service personnel. Comfortable taking responsibility for everything from back-office operations to dining room performance.
Overview
25
25
years of professional experience
Work History
Restaurant Manager
Applebee's Grill + Bar
Cedar Hill, Texas
03.2015 - Current
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Implemented effective marketing campaigns to increase revenue and improve brand awareness.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Assisted with kitchen preparation during peak times as needed.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Established policies for cash handling procedures to maximize security measures.
- Adhered to all health department regulations regarding food storage and preparation.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Optimized profits by controlling food, beverage and labor costs.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Managed accounts payable, accounts receivable and payroll.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Trained new employees to perform duties.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Resolved problems or concerns to satisfaction of involved parties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Assisted staff by serving food and beverages or bussing tables.
- Delegated work to staff, setting priorities and goals.
- Coached staff on strategies to enhance performance and improve customer relations.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Inspected dining and serving areas for cleanliness and proper setup.
Relief Manager
Waffle House
Irving, Texas
01.2000 - 12.2012
- Provided guidance and support to staff members in all departments while relieving senior managers.
- Developed strategies to ensure all customer service operations were running smoothly and efficiently.
- Conducted regular meetings with department heads to review performance, discuss issues, and provide feedback.
- Responded quickly and effectively to customer complaints and inquiries.
- Assisted with onboarding of new employees by providing training and orientation materials.
- Monitored employee attendance records on a weekly basis and took appropriate action when needed.
- Collaborated with vendors for the procurement of necessary supplies, equipment, and services for the organization.
- Maintained accurate records of inventory levels for all departments within the facility.
- Analyzed financial data to identify areas where cost savings could be achieved without compromising quality standards.
- Ensured compliance with company policies and procedures as well as local regulations regarding health and safety.
- Managed day-to-day operations in accordance with established budgets and timelines.
- Created detailed reports outlining progress on projects, budget projections, staffing needs.
Education
High School Diploma -
Great Circle
St James Missouri06-1989
Skills
- Recruitment
- Kitchen oversight
- Restaurant operations management
- Menu development
- Inventory control and record keeping
- Table management
- Employee schedule management
- Stable work history
- Customer loyalty
- Passion for customer satisfaction
- Food plating and presentation
- Full service restaurant background
- Take-out service
- Organization and prioritization
- Labor and food cost control
- Customer service best practices
- Supervisory skills
- Pre-shift walk-through
- Adaptable
- Purchasing and cost control
- Order delivery practices
- Trained in performance and wage reviews
Timeline
Restaurant Manager
Applebee's Grill + Bar
03.2015 - Current
Relief Manager
Waffle House
01.2000 - 12.2012
High School Diploma -
Great Circle