Michella Roberson
Monroe,LA
Summary
Dedicated Medical Assistant skilled with technical, clerical and patient support. Strong interpersonal communication with talent effectively dealing with patients and staff alike. Detailed understanding of medical sector and regulatory obligations concerning it.
Overview
11
11
years of professional experience
Work History
Certified Medical Assistant
Childrens Hospital Association of TX
Plano, TX
03.2020 - 11.2024
- Prepared treatment rooms for patient examinations.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Cleaned and maintained medical equipment following procedures and standards.
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
- Documented notes during patient visits.
- Assisted back office patient processes to reduce office wait times.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Administered medications under physician's supervision.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Filed insurance claims forms in accordance with applicable regulations.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Identified needs of customers promptly and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Certified Medical Assistant
Medical City McKinney
Mckinney, TX
06.2016 - 02.2020
- Prepared treatment rooms for patient examinations.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Processed payments from patients accurately using cash registers or computerized systems.
- Assisted with scheduling patient appointments and follow-up visits.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
Certified Medical Assistant
Conquest Spine MD
McKinney, TX
03.2014 - 06.2016
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Prepared treatment rooms for patient examinations.
- Organized charts, documents and supplies to maintain team productivity.
- Handled general office duties to support administrative staff during peak hours.
- Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Positioned patients properly during examination or treatment for comfort and safety.
Education
Medical Assistant Certification - Medical Assistant
Concorde Career College
Dallas, TX04-2016
High School Diploma -
West Monroe High School
West Monroe, LA05-2005
Skills
- HIPAA protocols
- Insurance confirmation
- Clinical applications
- Inventory and supply management
- Treatment setup
- Sample collection procedures
- Medical records oversight
- HIPAA compliance
- Medical terminology
- Time management
- Payment collection
- Medical billing and coding
Timeline
Certified Medical Assistant
Childrens Hospital Association of TX
03.2020 - 11.2024
Certified Medical Assistant
Medical City McKinney
06.2016 - 02.2020
Certified Medical Assistant
Conquest Spine MD
03.2014 - 06.2016
Medical Assistant Certification - Medical Assistant
Concorde Career College
High School Diploma -
West Monroe High School
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