Jessie Herzberg
Mercy Medical Center Cedar Rapids
Cedar Rapids
1
Certification
12
years of professional experience
Dedicated Medical Assistant known for meticulous clinical documentation and regulatory compliance. Proven track record in enhancing patient care processes and mentoring junior staff, ready to support healthcare excellence and operational efficiency.
Work History
Certified Medical Assistant
11 Years 11 Months- Administered patient care and assisted with clinical procedures to ensure high-quality healthcare delivery.
- Educated patients on treatment plans, medications, and preventive care measures to improve health outcomes.
- Collaborated with healthcare teams to coordinate patient appointments and manage schedules effectively.
- Performed accurate medical record documentation, maintaining compliance with regulatory standards and protocols.
- Assisted in diagnostic testing and laboratory procedures, ensuring proper specimen handling and processing.
- Mentored junior staff on best practices in clinical procedures and patient interactions for improved service quality.
- Implemented strategies for improving patient satisfaction scores through effective communication and follow-up care initiatives.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before they were depleted.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
Education
Associate of Science - Medical Assisting.
Skills
Patient care
Direct patient care
Specimen collection and processing
EHR management
Medication management
HIPAA compliance
HIPAA protocols
Medical terminology
Patient assessments
Infection control practices
Patient documentation management
Specimen processing
Sample collection
Phlebotomy techniques
Blood pressure measurement
Sterilization methods
Patient scheduling
Patient documentation
Inventory management
Multitasking and organization
Conflict resolution
Problem-solving
Attention to detail
Patient communication
HIPAA regulations
Basic life support
Telephone etiquette
Medical records oversight
Confidentiality management
Accomplishments
- Recognized for outstanding dedication to patient care.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved lab problem which led to lab accuracy and result times .
- Supervised team of around 10 staff members in regards to lab and drug screens.
Certification
- CMA - Certified Medical Assistant
Timeline
Certified Medical Assistant
Mercy Medical Center Cedar Rapids
09.2014 - CurrentRead More
Kirkwood
Associate of Science from Medical Assisting.
Read More