Michelle A Barboza
New Bedford,MA
Summary
Dedicated Human Services professional with over 20 years of experience in case management, crisis intervention, and care coordination for diverse populations. Expertise in addressing mental health needs in hospital, residential, and community settings. Committed to empowering individuals and families to achieve their goals.
Overview
40
40
years of professional experience
Work History
Family Caregiver Support
Family Member
2024.06 - Current
- Coordinates caregiving support for disabled family member while actively seeking new employment opportunities
- Provides personalized care and support to individual in daily living activities.
- Provides compassionate support to family member with daily living activities, ensuring comfort and safety.
Direct Support Professional
Family Service Association
2024.09 - 2025.03
- Supported individuals in daily living activities, enhancing independence and emotional well-being
- Documented client progress and upheld safety standards to promote secure environments
- Provided support for personal hygiene and grooming routines to enhance client well-being. and daily routines
- Engaged in teamwork with colleagues to enhance overall client care and service delivery. with staff to support client care
Case Manager
LifeStream
2024.03 - 2024.05
- Facilitated client access to community resources and support services, enhancing client support
- Delivered case management and client advocacy, ensuring comprehensive care for clients
- Documented client interactions and coordinated referrals to streamline service access
Case Manager
Fellowship Health Resources, Inc
2022.08 - 2023.06
- Delivered supportive casework in collaboration with Clinical Supervisors and Program Director
- Facilitated care coordination among Behavioral Health Community Partners and DMH Case Managers to streamline client services
- Completed client intakes, assessments, and enrollment documentation
- Assisted clients with accessing community resources, benefits, medical care, and mental health services
- Guided clients in accessing community resources, benefits, medical care, and mental health services for improved well-being
- Conducted outreach and follow-up with inactive clients
- Facilitated client activities and supported Individualized Action Plans
- Entered and maintained client data in CARE and AVATAR systems
- Completed all required Relias training courses
Direct Support Professional
The Nemasket Group
2018.06 - 2020.05
- Assisted individuals with daily living activities, personal hygiene, meal preparation, and household tasks
- Fostered individual self-sufficiency through skill-building activities in community settings.
- Planned and facilitated recreational outings tailored to individual interests
- Maintained thorough daily documentation and progress notes to track individual progress
- Followed all company policies and procedures
Family Partner / Community Resource Coordinator / Case Worker
Community Counseling of Bristol County
2016.07 - 2017.10
- Coordinated Wraparound Services to empower parents and caregivers in accessing comprehensive care
- Supported parents and caregivers through Wraparound Services and care coordination
- Connected families with community resources and support services
- Guided caregivers in effectively navigating school, medical, and community service systems to enhance support for their families
- Completed assessments, care plans, participation agreements, and progress documentation
- Facilitated ongoing communication with providers, agencies, and care teams to ensure cohesive support for families
- Entered documentation and reports for MassHealth billing requirements
Mental Health Assistant
South Coast Hospitals Group, ED Secure Holding Unit
2011.04 - 2016.01
- Assisted patients experiencing mental health, substance abuse, and behavioral crises
- Used crisis intervention and de-escalation skills during difficult situations
- Utilized crisis intervention and de-escalation skills to effectively manage challenging situations
- Maintained accurate patient documentation in EPIC and MediTech systems to ensure continuity of care
- Conducted patient observations and completed required progress notes
- Facilitated therapeutic groups to promote emotional support and address behavioral needs of patients
- Maintained confidentiality and safety procedures at all times
Receptionist / Data Entry / Program Assistant
Community Economic Development Center
2006.06 - 2010.05
- Supported staff in various administrative tasks with community programs and administrative support
- Answered phones, greeted clients, scheduled appointments, maintained filing systems for efficient office operations
- Assisted staff with community programs and administrative support
- Assisted with small business workshops and community outreach programs
- Reviewed and screened applications for tax assistance services to ensure eligibility and compliance
- Guided individuals in using Microsoft Word and internet resources with Microsoft Word and internet use
Mental Health Worker / Assistant to the Director of Nursing
Child & Family Crisis Center
2005.06 - 2005.12
- Facilitated patient admissions, discharges, and maintained accurate daily documentation to ensure seamless care transitions
- Led group support activities and provided one-on-one client support to enhance emotional well-being
- Supported clients in daily living activities and coordinated discharge planning to promote successful reintegration
- Assisted with patient admissions, discharges, and daily documentation
Mental Health Vocational Rehabilitation Counselor/Senior Staff
May Institute Adult Rehabilitation Program/Crisis Stabilization Unit
1997.10 - 2004.03
- Supported dual-diagnosed adults in achieving rehabilitation and vocational goals
- Facilitated workshops, counseling sessions, and goal planning activities to enhance participant outcomes
- Collaborated with DMH Case Managers, families, and community providers
- Managed participant records, databases, newsletters, and orientation materials to ensure accurate documentation and communication
- Assisted with crisis intervention and emotional support services
Dorm Supervisor
Grafton Job Corps
2002.04 - 2003.12
- Supervised residential staff and students during evening shifts, ensuring safety and compliance with policies
- Provided counseling and crisis intervention, supporting students' emotional well-being and behavioral development
- Completed incident reports to document events and ensure proper follow-up, safety monitoring, and residential supervision
- Supervised residential staff and students during evening shift operations
Program Assistant
YouthBuild New Bedford / PACE, Inc
1994.10 - 1996.10
- Facilitated recruitment and support services for disadvantaged youth, enhancing access to resources
- Coordinated workshops and employment support activities, fostering skill development and employability
- Assisted with recruitment and support services for disadvantaged youth
- Guided students in achieving educational and employment goals, contributing to their personal and professional growth
Receptionist / Legal Office Assistant
Law Offices of Prescott, Bullard & McLeod
1987.01 - 1989.01
- Managed multi-line switchboard, greeting clients and directing inquiries to appropriate personnel
- Drafted home equity loan and legal office documents, ensuring accuracy and compliance with legal standards
- Performed various administrative tasks in an office setting
Education
Certificate - Family Partner Skills-Set Program
Urban College of Boston
New Bedford, MA2018-01
Certificate - Legal Secretarial Studies
Fisher Junior College
New Bedford, MA1994-01
No Degree - Art Education
Swain School of Design
New Bedford, MA1982-01
High School Diploma - undefined
New Bedford High School
New Bedford, MA1981-01
Skills
- Case Management
- Crisis Intervention
- Care Coordination
- Client intake
- Client Engagement
- Community Outreach
- Electronic health records
- Resource Management
- Data Entry & Recordkeeping
- Microsoft Word & Computer Skills
- Typing 60 WPM
- Working with Diverse Populations
- Strong Communication & Organizational Skills
Timeline
Direct Support Professional
Family Service Association
2024.09 - 2025.03
Family Caregiver Support
Family Member
2024.06 - Current
Case Manager
LifeStream
2024.03 - 2024.05
Case Manager
Fellowship Health Resources, Inc
2022.08 - 2023.06
Direct Support Professional
The Nemasket Group
2018.06 - 2020.05
Family Partner / Community Resource Coordinator / Case Worker
Community Counseling of Bristol County
2016.07 - 2017.10
Mental Health Assistant
South Coast Hospitals Group, ED Secure Holding Unit
2011.04 - 2016.01
Receptionist / Data Entry / Program Assistant
Community Economic Development Center
2006.06 - 2010.05
Mental Health Worker / Assistant to the Director of Nursing
Child & Family Crisis Center
2005.06 - 2005.12
Dorm Supervisor
Grafton Job Corps
2002.04 - 2003.12
Mental Health Vocational Rehabilitation Counselor/Senior Staff
May Institute Adult Rehabilitation Program/Crisis Stabilization Unit
1997.10 - 2004.03
Program Assistant
YouthBuild New Bedford / PACE, Inc
1994.10 - 1996.10
Receptionist / Legal Office Assistant
Law Offices of Prescott, Bullard & McLeod
1987.01 - 1989.01
High School Diploma - undefined
New Bedford High School
Certificate - Legal Secretarial Studies
Fisher Junior College
Certificate - Family Partner Skills-Set Program
Urban College of Boston
No Degree - Art Education
Swain School of Design