Michelle Agar
O'Fallon,IL
Summary
Drug and alcohol technician and medical assistant with expertise in chain of custody documentation, specimen collection, and compliance-focused reporting. Proven record of improving service delivery through accurate data capture and standardized procedures. Client-facing experience supporting clear communication and trust in healthcare settings.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Drug Alcohol Technician, Medical Assistant
HSHS Medical Group Occupational Health and Leadwell
10.2021 - Current
- Managed chain-of-custody documentation for substance testing, applying strong accuracy across non-DOT, DOT, hair, urine, and breath alcohol collection workflows.
- Developed client partnerships and maintained trusted relationships with key stakeholders to improve service delivery.
- Delivered clear communication to clients and patients through verbal and written channels, including telephone, email, and EMR-generated patient discharge summaries.
- Validated instrument performance through testing and calibration to support data accuracy and reliability.
- Recorded patient vital signs in medical records to support clinical documentation.
- Coordinated follow-up appointments to support continuity of care for patients.
- Prepared employee health paperwork packets aligned with company requirements.
- Collected laboratory samples and administered injections under physician supervision in compliance with safety protocols.
- Maintained HIPAA compliance to protect confidential patient information.
- Completed diagnostic testing at physician request, including EKGs, spirometry, and audiograms.
Registrar
HSHS Medical Group
O'Fallon, IL
09.2020 - 10.2021
- Successful patient coverage transitions from Meridian Insurance to alternate plans during contract changes supported continuity of care at HSHS Medical Group.
- Positive patient experiences during billing, insurance, and ongoing care issue resolution reflected strong communication and relationship management across HSHS Ministry.
- Accurate medical records processing for incoming and outgoing requests with Midwest Medical Records Association and outside providers, including PCPs, Veterans Affairs, and national medical organizations, supporting timely information sharing.
- Consistent coordination of pharmaceutical representative lunch meetings and Rx Vantage calendar kept clinic provider schedules organized.
- Smooth appointment scheduling and visit coordination with clinical staff supported efficient daily operations.
- Reliable copayment collection and registration support at front desk addressed questions quickly and professionally.
Patient Navigator, Radiation Oncology
Cancer Center of O'Fallon, HSHS St Elizabeth's
02.2020 - 09.2020
- Completed NCCN distress screenings with patients, resulting in identification of support needs and connection to appropriate services for patients and families.
- Up-to-date knowledge of community resources supports timely referrals for patient care needs.
- Improved patient satisfaction and care quality through coordinated communication among patients, family members, and healthcare providers.
- Patient encounters were documented in the hospital system, with follow-up actions initiated to support care coordination.
- Individualized care plans were informed through team meetings focused on patient case review.
- Patient progress remained monitored through follow-up calls and visits to support continuity of care.
- Timely completion of mammogram and lung screenings was supported through coordination with HSHS St. Elizabeth's providers and patient follow-up for required orders.
- Reduced financial barriers by informing patients about care costs and connecting patients with available financial resources.
Registrar
HSHS Medical Group, Multispecialty Care ofallon
06.2019 - 02.2020
- Streamlined patient onboarding by registering patients, verifying demographic and insurance details, and processing copays.
- Improved specialty referral access through coordination with primary care offices and insurance carriers on authorizations.
- Enhanced patient experience by guiding patients through insurance and medical processes and addressing emotional and practical needs.
- Supported continuity of care by completing telephone intake and managing refill requests, referrals, authorizations, scheduling, and troubleshooting.
Respite Carer
Heartland Hospice (HCR Manorcure)
Fairview Heights
09.2018 - 01.2023
- Meaningful client engagement improved comfort and overall well-being for individuals living with Alzheimer’s dementia and related health issues.
- Compassionate bedside presence supported families during end-of-life care.
- Accurate documentation of patient interactions and progress informed multidisciplinary care review and coordinated care planning.
- Prompt observation and reporting of condition changes supported patient comfort through timely nursing response.
Sexual Assault Support Advocate; Housing Advocate
Zig Zag Young Women's Resource Center
Brisbane, Australia
07.2016 - 11.2016
- Raised awareness of consent and sexual violence through 12 radio advertisements supporting community education and prevention.
- Strengthened support networks and personal growth for young African women from migrant and refugee backgrounds by co-facilitating workshops on resettlement trauma, relationships, family, and future goals.
- Supported engagement in psychoeducational workshops for young women through creative activity facilitation.
- Secured $15,000 from Lady Bowen Trust for Zig Zag through grant support that helped young at-risk women move into independent living.
- Improved client access to additional services by building relationships with local organizations and agencies.
Medical Receptionist
World Wellness Group Medical and Health Clinic
Brisbane
06.2015 - 10.2017
- Accurate patient intake and demographic verification supported smooth check-in and front desk service.
- Reliable appointment scheduling and calendar coordination kept provider schedules organized across medical and wellness services.
- Prompt telephone response and inquiry routing maintained clear communication for clients.
- Accurate billing entry for Medicare, private, and allied health services supported prompt reimbursement.
- Confidential handling of patient care information protected privacy throughout transfer and communication activities.
- Culturally sensitive, trauma-informed support strengthened service delivery for vulnerable patients, including refugees seeking asylum in Australia.
Medical Assessment Planning Unit, General Medicine, Geriatric Rehabilitation Unit
Princess Alexandra Hospital
Brisbane
02.2015 - 06.2015
- Coordinated treatment planning to align medical teams, patients, and families around shared care goals.
- Drove care review improvements through consistent contribution to daily board rounds and weekly case conferences.
- Enhanced care planning by completing psychosocial evaluations and needs assessments that informed next steps.
- Strengthened client outcomes through advocacy for client rights and individualized problem-solving.
- Built client trust through active listening and supportive communication.
- Maintained professional client interactions in line with standards and requirements.
- Protected confidentiality through accurate client record management.
- Advanced continuity of care through coordination with interdisciplinary teams and community contacts.
Life Story Creator
Blue Care – (Yurana)
Brisbane
02.2015 - 10.2017
- Celebrated resident life achievements to enhance psychosocial well-being through personal narrative validation.
Education
Bachelor of Social Work - Child, Youth and Family
University of QLD
Australia12-2016
Skills
- Chain of custody management
- Specimen collection
- Audiometric and spirometry testing
- Instrument calibration
- EMR documentation
- Patient intake
- Quality control
- Client relationship management
Personal Information
- Driving License: Valid driver's license
- Residence Permit: U.S. Permanent Resident (Green Card holder)
Certification
Certified Clinical Medical Assistant | June 2026 | National Health Career Association, NIOSH Spirometry, CAOHC certified – Certified Occupational Hearing Conservationist (COHC) |, DOT FMCSA-regulated urine drug testing and breath alcohol testing, PSYCHMEDICS non-DOT hair collection for drug screening purposes, BASIC LIFE SUPPORT (BLS)
Relevant Information
- U.S. Permanent Resident (Green Card holder)
- Valid driver's license, proof of insurance & registration of own vehicle
Timeline
Drug Alcohol Technician, Medical Assistant
HSHS Medical Group Occupational Health and Leadwell
10.2021 - Current
Registrar
HSHS Medical Group
09.2020 - 10.2021
Patient Navigator, Radiation Oncology
Cancer Center of O'Fallon, HSHS St Elizabeth's
02.2020 - 09.2020
Registrar
HSHS Medical Group, Multispecialty Care ofallon
06.2019 - 02.2020
Respite Carer
Heartland Hospice (HCR Manorcure)
09.2018 - 01.2023
Sexual Assault Support Advocate; Housing Advocate
Zig Zag Young Women's Resource Center
07.2016 - 11.2016
Medical Receptionist
World Wellness Group Medical and Health Clinic
06.2015 - 10.2017
Medical Assessment Planning Unit, General Medicine, Geriatric Rehabilitation Unit
Princess Alexandra Hospital
02.2015 - 06.2015
Life Story Creator
Blue Care – (Yurana)
02.2015 - 10.2017
Bachelor of Social Work - Child, Youth and Family
University of QLD