Michelle Aguilar
Chicago,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
PCC Sports Medicine and Prenatal Wellness Clinic
10.2022 - Current
- Promoted a positive environment by reinforcing teamwork, communication, and goal-setting principles.
- Efficiently managed high volumes of phone calls, messages, and inquiries from patients or other healthcare providers, ensuring prompt responses and resolutions.
- Responded to patient queries and concerns concerning insurance coverages and deductibles.
- Verified insurance coverage and collected co-payments.
- Demonstrated exceptional organizational skills by managing multiple tasks simultaneously while prioritizing urgent matters effectively in a fast-paced setting.
- Greeted and assisted patients with check-in procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Assisted medical professionals with various tasks to ensure smooth operation of the clinic and provide optimal patient care.
- Maintained confidentiality of patient data and condition to safeguard health information.
Cashier
AKIRA Clothing
05.2022 - 01.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
General Merchandiser
Target
11.2021 - 05.2022
- Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
- Pushed and stocked product in multiple departments and consistently met time targets.
- Increased customer satisfaction by providing exceptional product knowledge and recommendations tailored to individual needs.
- Maintained a safe shopping environment by adhering to company guidelines regarding cleanliness, health, and safety standards.
- Set up new sales displays each week with fresh merchandise.
Fast Food Cashier
McDonald's
08.2020 - 11.2021
- Accurately handled cash register transactions while providing excellent customer service.
- Maintained a clean and organized workspace, ensuring a welcoming environment for customers.
- Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
- Assisted counter staff in packing ready orders and distributing to customers.
- Managed cash drawer responsibly, ensuring accurate daily accounting of funds received and disbursed.
- Prepared food orders accurately and efficiently, adhering to strict quality control standards.
- Resolved customer complaints independently or with aid of supervisor.
- Trained new employees on proper cash handling procedures and point-of-sale technology use, improving staff productivity levels.
- Operated and sanitized kitchen and food preparation equipment.
Education
PENDING: NHA Certified Medical Assistant - Medical Assisting
Chicago Medical Assistant School (Trade Program)
830 W Diversey Pkwy Suite 300, Chicago, IL 6061409.2024
Student - Nursing
City Colleges of Chicago-Malcolm X College
1900 W Jackson Blvd, Chicago, IL 60612High School Diploma -
Charles A. Prosser Career Academy
2148 N Long Ave, Chicago, IL 6063906.2021
Skills
- English: Fluent
- Spanish: Some what Fluent
- Customer Service
- Communication
- Time Management
- Teamwork
- Problem solving
- Tech Literacy
- Processing Payments
- Organization
- Commercial Awareness
- Adaptability
- Critical Thinking
Medical Assistant Skills
- Blood Draws
- Injections (intramuscular , subcutaneous, intradermal)
- Specimen Handling
- Manual blood pressure check
- Record Patient History and Information
- Swabbing
- Take Vitals
Certification
- NationalCPRfoundation - October 2023 - Present
Timeline
PCC Sports Medicine and Prenatal Wellness Clinic
10.2022 - Current
Cashier
AKIRA Clothing
05.2022 - 01.2023
General Merchandiser
Target
11.2021 - 05.2022
Fast Food Cashier
McDonald's
08.2020 - 11.2021
PENDING: NHA Certified Medical Assistant - Medical Assisting
Chicago Medical Assistant School (Trade Program)
Student - Nursing
City Colleges of Chicago-Malcolm X College
High School Diploma -
Charles A. Prosser Career Academy