Michelle Aguilar
Las Vegas,NV
Summary
Customer service professional with recreation services and front-desk management experience, supporting daily operations, payments, rentals, and visitor needs. Handles inquiries, resolves complaints, trains staff, and keeps service areas organized and running smoothly.
Overview
2021
2021
years of professional experience
Work History
Recreation Assistant / Lead Recreation Assistant
City of Henderson
Henderson, NV
- Delivered professional and friendly customer service to community members and visitors.
- Processed cash and other customer payments accurately.
- Answered phone calls, responded to inquiries, and assisted customers with registrations and services.
- Resolved customer complaints and concerns with patience and professionalism.
- Supervised and trained employees to maintain service standards and daily operations.
- Managed front-desk responsibilities and supported facility operations.
- Assisted with staff coordination and provided leadership as a Lead Recreation Assistant.
- Coordinated facility rentals and reservations, assisting patrons with scheduling and availability.
- Communicated with patrons regarding rental confirmations, schedule changes, and cancellations.
- Managed rental inquiries and helped resolve scheduling conflicts while maintaining positive customer relationships.
- 5 Years
Busser
Leticia's Fiesta
Henderson
09.2019 - 03.2020
- Assisted servers with maintaining clean and organized dining areas.
- Cleared and reset tables efficiently.
- Supported restaurant staff during busy service periods.
- Helped maintain a positive dining experience for customers.
Education
High School Diploma -
Foothill Highschool
01-2019
Skills
- Customer Service
- Front Desk Management
- Cash processing
- Conflict Resolution
- Complaint Management
- Staff training
- Teamwork and Leadership
- Telephone Communication
- Problem-Solving
- Organizational skills
Accomplishments
- Lead Recreation of the year 2024 and 2025
Timeline
Busser
Leticia's Fiesta
09.2019 - 03.2020
Recreation Assistant / Lead Recreation Assistant
City of Henderson
High School Diploma -
Foothill Highschool